Bobbi Bailey
Princeton,WV
Summary
Dependable and detail-oriented professional with over 20 years of diverse experience in accounts receivable, administration, and business operations. Expertise in financial analysis, reporting, and process improvement is complemented by advanced proficiency in Excel, Power BI, and HiRadius. Renowned for accuracy, professionalism, and strong interpersonal communication skills within fast-paced, high-volume environments. Proven track record of streamlining workflows and fostering productive client relationships while maintaining confidentiality at all organizational levels underscores a commitment to excellence and team success.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Specialist
Henry Schein Inc.
Princeton, WV
03.2021 - Current
- Manage complex accounts receivable transactions, including posting, adjusting, and reconciling payments across high-volume systems like HiRadius and SAPR.
- Worked in Excel and Power BI to monitor account aging, identify trends, and provide insights to leadership teams.
- Investigate and resolve billing discrepancies, applying sound judgment and collaboration with internal departments to maintain strong customer relationships.
- Utilize expert knowledge of company procedures and industry regulations to ensure compliance and accuracy.
- Recommend process enhancements and automation opportunities to improve efficiency and reduce error rates.
- Serve as a resource and mentor to new team members; contribute to training and knowledge-sharing efforts.
- Key Skills Demonstrated: Data analytics, policy compliance, independent decision-making, and cross-functional collaboration.
- Managed invoicing processes to ensure timely billing and collections.
- Analyzed customer accounts to resolve discrepancies and improve cash flow.
Patient Support Specialist
Princeton Community Hospital
Princeton, WV
01.2022 - 03.2023
- Delivered exceptional service to patients by handling high-volume calls, resolving billing inquiries, and ensuring accuracy in financial records.
- Evaluated patient information for eligibility in financial assistance and charity programs while maintaining strict confidentiality.
- Negotiated repayment plans and supported patients with account management in a compassionate and professional manner.
- Partnered with billing and clinical departments to improve communication and account resolution times.
Owner / Operator
BB’s Treasures
Princeton, WV
08.2012 - 12.2021
- Founded and managed a successful retail and embroidery business overseeing daily operations, finances, and marketing strategies.
- Expanded brand recognition through targeted social media campaigns and regional events.
- Oversaw production schedules, inventory management, and customer service initiatives to ensure satisfaction and repeat business.
- Tracked profit and expense metrics to sustain consistent financial growth.
Loss Prevention Manager
Lowe’s Home Improvement
Princeton, WV
04.2000 - 08.2012
- Directed theft prevention operations, investigations, and safety programs to minimize shrink and risk exposure.
- Conducted thorough investigations into theft incidents, collaborating with management and law enforcement.
- Designed and led training for staff on safety, compliance, and asset protection procedures.
- Maintained oversight of store safety, hazmat, and security compliance protocols.
Education
Vocational Training - Business Management
Mercer County Vocational School
Princeton, WVHigh School Diploma - undefined
Oakvale High School
Oakvale, WVSkills
- Financial Systems
- Data Analytics & Reporting
- HiRadius, SAPR
- Microsoft Excel
- Credit and collections
- Billing & Collections
- Power BI Dashboards
- Process Improvement
- Confidential Data Management
- Customer Service
- Conflict Resolution
- Team Collaboration
- Deadline & Time Management
- Leadership & Training
- Workflow Optimization
Timeline
Patient Support Specialist
Princeton Community Hospital
01.2022 - 03.2023
Accounts Receivable Specialist
Henry Schein Inc.
03.2021 - Current
Owner / Operator
BB’s Treasures
08.2012 - 12.2021
Loss Prevention Manager
Lowe’s Home Improvement
04.2000 - 08.2012
High School Diploma - undefined
Oakvale High School
Vocational Training - Business Management
Mercer County Vocational School