Bobbi Fuglsang
Philadelphia
Summary
Detail-oriented professional with experience in aviation operations, technical systems, operational support, and training coordination. Proven ability to manage complex workflows, analyze operational trends, troubleshoot user and system issues, and maintain accuracy in high-pressure environments. Experienced with Microsoft 365, technical documentation, reporting systems, and cross-functional collaboration. Strong background in leadership, communication, process improvement, and regulatory compliance.
Overview
12
12
years of professional experience
Work History
Air Traffic Control Specialist
FEDERAL AVIATION ADMINISTRATION (FAA)
Philadelphia
06.2024 - Current
- Certified Professional Controller (CPC) in a high-tempo operational environment requiring rapid decision-making, procedural compliance, and multitasking
- Monitored and coordinated real-time operational activity, ensuring adherence to safety, accuracy, and efficiency standards
- Analyzed traffic patterns and operational conditions to facilitate safe and efficient routing decisions
- Maintain detailed operational awareness while prioritizing multiple concurrent tasks under pressure
- Utilized technical systems, communication platforms, and regulatory procedures to streamline complex operational workflows
- Collaborate across teams and facilities to ensure continuity of operations and timely issue resolution
Service to the Armed Forces (SAF) Specialist
AMERICAN RED CROSS
Lawton
12.2022 - 06.2024
- Managed inbound and outbound communications to support military personnel, veterans, and families, ensuring timely access to vital resources
- Coordinated services and documented interactions using case management systems, Microsoft Teams, and internal applications to streamline support processes
- Assisted with troubleshooting user and case-related issues while maintaining accurate records and compliance standards
- Reviewed and processed cases throughout full service lifecycle, maintaining accuracy and compliance in fast-paced environment
Supervisory Air Traffic Control Specialist / Assistant Radar Branch Chief
UNITED STATES MARINE CORPS
MCAS Kaneohe Bay
03.2018 - 04.2022
- Supervised operations at Department of the Navy air traffic control facility, ensuring compliance with safety and operational standards.
- Trained and evaluated 30+ personnel across 120+ position qualifications
- Analyzed operational and training trends to improve efficiency and compliance
- Assisted with permissions, account access, troubleshooting, and user support across multiple systems and applications
- Worked with Microsoft 365, Microsoft Teams, and operational systems for reporting, coordination, and technical support
- Prepared operational reports, tracked qualifications for personnel, and maintained technical documentation to support training and compliance efforts.
Shift Lead & Scheduler
AT&T Retailer – Red Skye
Lawton
08.2014 - 05.2016
- Coordinated scheduling, tracked inventory, generated reports, and supported operational processes to ensure efficient workflow
- Developed reports analyzing inventory levels, sales trends, and operational performance to inform strategic decision-making
- Utilized internal systems for customer account management, upgrades, and issue resolution
- Assisted customers with mobile devices and wireless services, resolving account issues and providing technical support to enhance customer satisfaction
Education
MBA - Business Analytics Focus
Northeastern State University
Oklahoma12-2026
B.S. - Psychology, Minor in Social Sciences
Cameron University
Oklahoma01-2023
B.S. - Aeronautics
Embry-Riddle Aeronautical University
Florida01-2021
Skills
- Microsoft 365 (Excel, Word, Teams, Outlook)
- Operational Reporting & Documentation
- Data Tracking & Analysis
- Technical Troubleshooting
- User Support & Account Assistance
- Process Improvement
- Scheduling & Workforce Coordination
- Training & Compliance Documentation
- Air traffic control procedures
Professional Accomplishments
- Fully Certified Professional Controller (CPC), Federal Aviation Administration
- Awarded two Navy and Marine Corps Achievement Medals for leadership and operational excellence
- Trained and qualified 30+ personnel in high-tempo operational environments
Military Service
U.S. Marine Corps, Active Duty, 05/01/17, 04/01/22, Honorable Discharge, E-5
Timeline
Air Traffic Control Specialist
FEDERAL AVIATION ADMINISTRATION (FAA)
06.2024 - Current
Service to the Armed Forces (SAF) Specialist
AMERICAN RED CROSS
12.2022 - 06.2024
Supervisory Air Traffic Control Specialist / Assistant Radar Branch Chief
UNITED STATES MARINE CORPS
03.2018 - 04.2022
Shift Lead & Scheduler
AT&T Retailer – Red Skye
08.2014 - 05.2016
MBA - Business Analytics Focus
Northeastern State University
B.S. - Psychology, Minor in Social Sciences
Cameron University
B.S. - Aeronautics
Embry-Riddle Aeronautical University