Bobbi Harrington
Bel Air,MD
Summary
Dedicated Receptionist, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Receptionist Assistant
Sharron House Of Hope
12.2020 - Current
- Assisted with scheduling appointments for patients and family members
- Provided information to patients regarding their insurance coverage, benefits, and payment options
- Collected payments from patients or third-party payers according to established policies
- Processed referrals from other healthcare providers in a timely manner
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate
- Maintained confidentiality of all patient information at all times
- Filed paperwork related to patient intake processes accurately and efficiently
- Actively participated in meetings related to new procedures or changes within the department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Teller Associate
Harford Bank
01.2014 - 10.2020
- Processed customer deposits, withdrawals and loan payments accurately
- Provided excellent customer service by responding to inquiries promptly and courteously
- Balanced cash drawer daily and maintained accurate transaction records
- Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
Collections Representative
Bank of America
02.2009 - 10.2014
- Contacted customers to discuss and resolve past due accounts
- Analyzed customer financial statements to determine payment plans
- Monitored delinquent accounts for timely payment resolution
- Researched account information to ensure accuracy of records
- Maintained a database of customer contact information and payment history.
Education
Genral -
NorthEast HighSchool
North East, MD06.2007
Skills
- Schedule Development
- Data Analytics
- Process Improvement
- Strategic Planning
- Complex Problem-Solving
- Process Monitoring and Improvement
- Contract Management
- Mail Routing
- Correspondence Writing
- Filing System Management
- Presentation Development
- Office Organization
- Record Preparation
- Cash Management
- Electronic Document Storage
- Document Scanning
- Spreadsheet Tracking
- Agreements and Contracts
- Telephone Systems
- Office Management
Timeline
Receptionist Assistant
Sharron House Of Hope
12.2020 - Current
Teller Associate
Harford Bank
01.2014 - 10.2020
Collections Representative
Bank of America
02.2009 - 10.2014
Genral -
NorthEast HighSchool
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