Bobbi Hiskett

• Managed daily operations of service department, ensuring organization and productivity aligned with company goals.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Resolved customer complaints through active listening, delivering tailored solutions to enhance customer experience.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Evaluated team performance regularly and provided constructive feedback to enhance productivity.
• Conducted performance reviews for staff, identifying growth opportunities and offering constructive feedback to support development.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Monitored compliance with company policies and industry regulations to maintain operational standards.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.

Worked as a parts sales associate, parts and service quoter, customer advisor and invoice coordinator

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Created and provided parts and service quotes to internal and external clients.
• Researched and order parts for service department and external clients.
• Managed service workorders from the start to invoicing.

I started with Cashman Equipment in April 1995 in the warehouse before transitioning to a parts counter sales person.

• Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
• Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
• Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
• Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
• Ordered parts for customers, repair shops and service department for use in Cat equipment.