Bobbi Malone
Columbia ,Mo
Summary
Executive Project Manager with a strong track record in leading cross-functional teams to successfully execute large-scale projects. Skilled in risk analysis, budget oversight, and conflict resolution, ensuring project objectives are met efficiently. Demonstrated ability to improve data tracking and develop new analytical platforms. Committed to fostering interdepartmental relationships and driving continuous improvement through strategic planning and effective case management.
Overview
11
11
years of professional experience
Work History
Executive Project Manager
EquipmentShare
Columbia, Missouri
07.2020 - Current
- Managed multiple projects across teams, ensuring timely achievement of objectives.
- Coordinated with stakeholders to define project scope and establish clear goals.
- Developed comprehensive project plans detailing timelines and resource allocations.
- Facilitated communication among team members and leadership to enhance collaboration.
- Analyzed project risks, implementing mitigation strategies to minimize disruptions.
- Led regular progress meetings to assess status and address emerging issues.
- Utilized project management software to efficiently track milestones and deliverables.
- Monitored performance metrics to evaluate effectiveness of strategies and identify improvements.
Lead Collection Specialist
EquipmentShare
Columbia, Missouri
01.2025 - 07.2025
- Processed credit card payments and updated customer accounts efficiently.
- Conducted thorough research on customer financial histories before collection outreach.
- Adhered to all laws regarding debt collection practices rigorously.
- Maintained strong customer focus during payment plan negotiations.
- Executed collection calls in a fast-paced, goal-driven environment.
- Demonstrated empathy and respect while addressing customer concerns.
- Managed high volumes of outgoing calls to delinquent customers.
- Prepared detailed monthly reports on collections and aging analysis for management.
Customer Support Specialist
EquipmentShare
Columbia, Missouri
06.2019 - 01.2020
- Efficiently resolved customer inquiries via phone, email, and chat support.
- Collaborated with technical support teams to promptly address product issues.
- Maintained updated knowledge of company products through continuous training.
- Escalated unresolved issues to relevant departments for thorough investigation.
- Developed troubleshooting guides to improve team support processes.
- Participated in team meetings to exchange best practices and discuss challenges.
- Followed up with customers post-resolution to ensure satisfaction.
Deputy court clerk
Boone county courthouse
Columbia, Missouri
03.2015 - 08.2019
- Assisted judges and attorneys in case preparation and scheduling tasks.
- Managed filing systems to ensure easy access to court files and information.
- Drafted legal correspondence and notices for court communications.
- Processed court documents while maintaining accurate records for proceedings.
- Maintained confidentiality of sensitive information in compliance with legal standards.
- Collaborated with law enforcement for timely delivery of documents and evidence.
- Answered requests for information regarding warrants, citations, and court procedures.
- Tracked exhibits admitted during hearings and updated documentation accordingly.
Education
High School Diploma -
CHRISTIAN LIBERTY ACADEMY
Adrian, MO03-2004
Skills
- Project management and resource allocation
- Risk analysis and budget monitoring
- Cross-functional collaboration and team leadership
- Conflict resolution and negotiation strategies
- Effective communication and technical support
- Data analysis and attention to detail
- Process improvement and mentoring
- Multi-project management and record keeping
- Legal documentation and court proceedings expertise
Timeline
Lead Collection Specialist
EquipmentShare
01.2025 - 07.2025
Executive Project Manager
EquipmentShare
07.2020 - Current
Customer Support Specialist
EquipmentShare
06.2019 - 01.2020
Deputy court clerk
Boone county courthouse
03.2015 - 08.2019
High School Diploma -
CHRISTIAN LIBERTY ACADEMY
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