Bobbi Maloy
Monroeville,Pennsylvania
Summary
Dynamic Processing Coordinator at Adonis Health Henry Meds with expertise in case management and benefits verification. Proven ability to enhance customer service and streamline workflows, ensuring timely delivery of pharmaceuticals. Strong communication skills and a commitment to patient advocacy drive successful outcomes in healthcare environments.
Overview
3
3
years of professional experience
Work History
Processing Coordinator
Adonis Health Henry Meds
Dover , DE
01.2024 - Current
- Provided exceptional customer service by responding promptly to inquiries via phone or email.
- Managed documentation for incoming and outgoing shipments of pharmaceuticals.
- Collaborated with team members to streamline processing workflows and improve efficiency.
- Supported training initiatives for new staff on processing protocols and procedures.
- Processed and documented transactions in company database.
- Maintained up-to-date knowledge of industry regulations related to processing activities.
- Tracked shipments through third-party carriers to ensure timely delivery of products.
Patient Assistance Program Case Manager
RareMed Solutions
Pittsburgh, Pennsylvania
06.2022 - 01.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Verified patient benefits through insurance portals and databases.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated with patients regarding their coverage options and requirements.
Education
Some College (No Degree) - Medical Social Work
Capella University
Minneota, MNSkills
- Case management
- Communication skills
- Customer Service
- Benefits Verification
- Benefits explanation
- Healthcare benefits
- Medicare Parts A, B, and D experience
- Written communication
- Data entry
- Multi-tasking
- Time management
Timeline
Processing Coordinator
Adonis Health Henry Meds
01.2024 - Current
Patient Assistance Program Case Manager
RareMed Solutions
06.2022 - 01.2024
Some College (No Degree) - Medical Social Work
Capella University
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