Summary
Overview
Work History
Education
Skills
Timeline
pwb
Bobbi Mason

Bobbi Mason

Temperance,MI

Summary

Organized Housekeeper offering over 7 years of experience performing custodial duties. Self-motivated, reliable and trustworthy with eye for detail and knowledge of machines used for heavy cleaning. Expanding my skills in production and assembly work. With a background in hospitality, food service costumer service and management.

Overview

6
6
years of professional experience

Work History

Housekeeper/Custodial Maintenance Worker

Sissy's Cleaning Remedies
2019.02 - Current
  • This is my personal cleaning service I freelance cleaning jobs when they are available.
  • Addressed minor maintenance issues.
  • Completed daily cleaning checklists for diverse range of spaces inside buildings.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Serviced kitchen and bathrooms with in-depth cleanings to sanitize spaces and restock supplies.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Opened and closed building with necessary checks, alarms and door security.

Cashier

Bp Gas Station
2022.07 - 2023.02
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Hotel Housekeeper

Quality Inn, Hampton Inn, Tru by Hilton
2019.04 - 2021.07
  • Performed proper waste removal duties, separating and depositing waste in appropriate containers
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Stayed in communication with team leaders to complete assignments on schedule.
  • Worked efficiently and accurately to clean rooms according to hotel standards.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Completed high-volume jobs while maintaining 100% satisfaction rating from guests.
  • Part time laundry attendant.

Grill Cook/Salad Bar Attendant/Dishwasher

Ruby Tuesday
2019.02 - 2019.03
  • Followed safety protocols in handling of equipment and food.
  • Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
  • Replaced aging items with fresh ingredients.
  • Took precautions to avoid cross-contamination between food items.
  • Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
  • Monitored buffet food quantities and refilled items
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Shift Manager

Jack in the Box/ Arby's
02 2008 - 07 2014
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Helped employees accomplish tasks during peak periods.
  • Handled customer complaints, questions and inquiries.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.

Production Worker

MI Windows and Doors
02 2024 - 07 2024

prodution li

  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.

Education

State Certificate - Custodial Maintenance

Custodial Maintenance Training
Lansing, MI
11.2018

GED -

State of Michigan
Lansing, MI
09.2015

Skills

  • Rug shampooing
  • Janitorial equipment familiarity
  • Supply inventory management
  • MSDS knowledge
  • Organizational skills
  • Friendly, positive attitude
  • Training & development
  • Customer service-focused
  • Time Management
  • Excellent communication skills
  • Minor repairs
  • Focused and detail-oriented
  • Ergonomics and safety training
  • Bloodborne pathogen training
  • Multitasking
  • Personal Protective Equipment (PPE)
  • Hazardous materials

Timeline

Cashier

Bp Gas Station
2022.07 - 2023.02

Hotel Housekeeper

Quality Inn, Hampton Inn, Tru by Hilton
2019.04 - 2021.07

Housekeeper/Custodial Maintenance Worker

Sissy's Cleaning Remedies
2019.02 - Current

Grill Cook/Salad Bar Attendant/Dishwasher

Ruby Tuesday
2019.02 - 2019.03

Shift Manager

Jack in the Box/ Arby's
02 2008 - 07 2014

Production Worker

MI Windows and Doors
02 2024 - 07 2024

State Certificate - Custodial Maintenance

Custodial Maintenance Training

GED -

State of Michigan
Bobbi Mason