Bobbi Louise Mims
Summary
Dynamic administrative and management professional with a proven track record in team leadership and process optimization, resulting in increased productivity and improved employee retention. Expertise in recordkeeping, problem resolution, and technical support is complemented by strong organizational skills and the ability to foster cross-functional collaboration. Committed to nurturing strong credibility and trust, focusing on delivering measurable improvements and fostering collaborative environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Assistant
CARR ALLISON
Hybird
2025.01 - Current
- Lead cross-functional teams, enhancing productivity, and employee retention.
- Streamline procedures, achieving measurable improvements in team efficiency.
- Provided administrative support to the Operations Manager by preparing reports and documents.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Monitored inventory management and procurement, ensuring adequate stock levels.
- Coordinate office events, ensuring seamless execution and engagement.
- Troubleshot equipment problems, performed preventative maintenance, and scheduled needed repairs.
- Received and logged incoming payments, verified check details, and maintained a high level of detail and accountability.
- Handled creating courier labels, preparing settlement check letters, and overseeing the delivery of settlement checks.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Submitted claims to insurance adjusters.
Project Manager
CARR ALLISON
Hybird, FL
2024.01 - 2025.01
- Lead cross-functional teams, enhancing productivity, and employee retention.
- Streamline procedures, achieving measurable improvements in team efficiency.
- Coordinate office events, ensuring seamless execution and engagement.
- Manage technical setups and issue resolution, optimizing new hire integration.
- Conduct preliminary interviews.
- Received and logged incoming payments, verified check details, and maintained a high level of detail and accountability.
- Oversee and account for all incoming and outgoing mail and packages.
- Handled creating courier labels, preparing settlement check letters, and overseeing the delivery of settlement checks.
- Prepare medical documents and imaging for experts, and legal hearing binders for judges.
- Oversee invoice payments for all cases.
- Communicate with third parties and internal teams regarding outstanding invoice payments.
- Prepare certified mail labels, print, sort, package, and mail out legal communications.
Project Assistant
CARR ALLISON
Jacksonville, FL
2023.08 - 2024.12
- Managed office communications, ensuring smooth document flow, and timely mail distribution.
- Streamlined administrative processes, enhancing office efficiency, and reducing task completion time.
- Utilized strong organizational skills to maintain accurate records and manage incoming calls effectively.
Assistant Teacher
Childtime Learning Center |Deerwood Academy
2022.09 - 2023.05
- Organized and monitored circle time, free play, outside play, and learning and developmental activities.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Followed safe feeding guidelines, per state regulations, and parental requests for feeding, while teaching social and self-help skills.
- Managed record-keeping duties, such as attendance records and daily reports of individual child activities.
- Sanitized stations, toys, equipment, supplies, and surfaces, and maintained tidy, clean, and safe environments for children, ensuring good hygiene for each child.
- Communicated regularly with parents regarding their child's progress or needs.
Client Coordinator / Client Care Specialist / Tax Analyst
Justice Tax
Remote
2020.01 - 2021.03
- Prepared, forwarded, and obtained legal documentation from clients.
- Planned and coordinated phone meetings for client cases by selecting the best case manager and communicating with clients on a regular basis.
- Contributed to maintaining multiple company email inboxes for client and internal communications.
- Conducted detailed research and accumulated useful information for each client to identify and address tax liability, and determine the proper course of action.
- Collaborated with management on client incidents to resolve any identified issues.
- Played a pivotal role in analyzing cancellation and refund requests, negotiating refund requests, and creating refund requests.
- Led and trained an interdisciplinary team, as well as ensured the timely completion of prescribed tasks by members.
- Provided a high level of customer service and regular updates as the primary point of contact for 60 to 200 clients.
- Managed a range of attorneys and licensed professionals.
- Devised the best techniques for addressing and resolving escalated client concerns via email and phone calls.
Education
Associate of Science - Early Childhood Management
Florida State College at Jacksonville
Jacksonville, FL01.2020
Skills
- Procedure modification and improvement
- Cross-functional collaboration
- Complex problem resolution
- Team leadership and management
- Accounting procedures
- Project planning and scheduling
- Technical support
- Risk management
- Employee retention
Certification
- Director Credential - Department of Children and Families (2024)
- Staff Credential - Department of Children and Families (2020)
- DCF Child Care Training (45+ Hours)
- CPR
- AED & Basic First Aid Training
- Abuse/ Sexual Abuse Prevention Training
Timeline
Operations Assistant
CARR ALLISON
2025.01 - Current
Project Manager
CARR ALLISON
2024.01 - 2025.01
Project Assistant
CARR ALLISON
2023.08 - 2024.12
Assistant Teacher
Childtime Learning Center |Deerwood Academy
2022.09 - 2023.05
Client Coordinator / Client Care Specialist / Tax Analyst
Justice Tax
2020.01 - 2021.03
Associate of Science - Early Childhood Management
Florida State College at Jacksonville