Bobbi Politron
Customer Service Representative
Central Point,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Harry And David
Medford , Oregon
10.2018 - 12.2023
- Provided primary customer support to external customers.
- Answered constant flow of customer calls and emails with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed over 50 or more customer calls per day.
Cashier
Big 5 Sporting Goods
Medford , OR
06.2015 - 12.2017
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Kitchen Collection
Medford , OR
11.2011 - 01.2017
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
Multi-line phone talent
Strategic sales knowledge
Professional telephone demeanor
Service standard compliance
Key holder experience
Database Management
Keyboarding
Call center operations
Customer support
Problem-solving skills
E-commerce
Inbound phone calls
Timeline
Customer Service Representative
Harry And David
10.2018 - 12.2023
Cashier
Big 5 Sporting Goods
06.2015 - 12.2017
Assistant Manager
Kitchen Collection
11.2011 - 01.2017