Hi, I’m
Bobbi Smith
Lebanon,ME
Summary
Results-driven professional with extensive experience in absence management and client education. Recognized for effective communication and strategic problem-solving skills, contributing to improved claims processing and customer satisfaction.
Overview
23
years of professional experience
Work History
Software Guidance & Assistance, Inc.Tarrytown, New York
Consultant
09.2024 - Current
Job overview
- Collaborated with internal departments such as Claim Directors and risk management teams to develop best practices for handling claims efficiently.
- Prepared reports summarizing investigations and outlining recommendations for resolution of claims.
- Identified potential fraudulent activity in order to protect the interests of the insurer.
- Investigated complex or high-value claims by interviewing claimants, witnesses, attorneys, medical personnel, and other involved parties.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assigned to at risk accounts to address account concerns, take corrective action, created training material for customer human resources team as well as training material for claims team.
One AmericaIndianapolis, IN
Special Teams Consultant
06.2021 - 02.2023
Job overview
- Provided training and support to new team members on claims processes.
- Ensured timely processing of claims in accordance with regulatory standards.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Communicated effectively with policyholders to explain claims decisions.
- Developed and implemented strategies to reduce claim processing times.
- Authored customer-specific letters to include the customer's internal process for leave administration, documentation, and human resource contact information.
- Initiated workflow improvements for at-risk customers, resulting in earlier and more efficient communication to claimants.
Liberty Life Assurance Company of BostonBoston, MA
Leave and Abscence Consultant
07.2002 - 02.2023
Job overview
- Collaborated with cross-functional teams to develop strategic solutions for clients.
- Facilitated workshops to educate clients on insurance products and services offered.
- Designed training materials for internal staff on client engagement best practices.
- Managed client relationships by addressing inquiries and resolving issues promptly.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Presented FMLA, STD/LTD Leave ability in-person as part of the Sales Team to Broker's, potential clients including Directors of Human Resources.
Education
University of PhoenixPhoenix, AZ
Master of Science from Organizational Management
06-2010
Washington CollegePortsmouth, NH
Bachelor of Science from Organizational Management
06-2000
Hesser CollegePortsmouth, NH
Associate of Science from Paralegal
06-1998
Skills
- Client relationship management
- Absence Management
- Client Education and training
- Strategic sales partner
- CRM, HRIS, Saas, Salesforce
- Leave Administration
Affiliations
- VRBO Premier Host & Airbnb Super Host! I take pride in taking care of my lakehouse to ensure my very important guests have an amazing place to stay that is warm, cozy, and magical.
- Bookkeeper for Gold Rush Auto, LLC.
Timeline
Consultant
Software Guidance & Assistance, Inc.
09.2024 - Current
Special Teams Consultant
One America
06.2021 - 02.2023
Leave and Abscence Consultant
Liberty Life Assurance Company of Boston
07.2002 - 02.2023
University of Phoenix
Master of Science from Organizational Management
Washington College
Bachelor of Science from Organizational Management
Hesser College
Associate of Science from Paralegal
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