BOBBI WEBBER
Great Falls,MT
Summary
Dedicated professional with a strong work ethic and commitment to excellence. Quick learner with a proven ability to acquire new skills and knowledge efficiently. Consistently strives to exceed performance expectations and deliver high-quality results. I thrive working on my own or can be A team player with great time management and organizational skills. Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a Claims Analyst III position with an established company.
Overview
8
8
years of professional experience
Work History
Claims Analyst I,II
Centene
Great Falls, MT
05.2022 - Current
- Trained in Basic, COB, and Advanced claims.
- Process claims efficiently through claims tracking software, Spreadsheet or email work.
- Processed Claims in multiple Lines of Business, in both Behavioral Health and Medicaid.
- Analyzed claims data for accuracy and compliance with company policies.
- Reviewed documentation to determine eligibility for various claims processes.
- Utilized claims processing software to track and update claim statuses efficiently.
- Educated team members on best practices for claims management procedures.
- Provided support during audits by preparing necessary documentation and reports.
- Verified documents to ensure accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Reviewed and processed insurance claims following company procedures and industry regulations.
- Managed workload effectively to ensure timely processing of claims within designated deadlines.
- Analyzed claim data to identify trends and recommend process improvements.
- Processed Claims in multiple LOB.
Technical Support Representative
Peloton
09.2021 - 02.2022
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions
- Documented and maintained detailed records of support requests, escalations, and actions taken
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat
- Evaluated functionality and performance of software and hardware recommending improvements and solutions
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Supported customers with online billing, access and account issues.
- Input customer service orders and tracked orders through to completion.
- Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
Hairstylist
Family Hair Care
01.2018 - 02.2021
- Used chemicals to straighten or curl hair based on customer preferences
- Chose appropriate shampoos and styling products to treat various hair textures or conditions
- Kept work station clean, neat, and presentable with regularly sanitized tools
- Maintained robust schedule of client appointments and continuously high referral rates
- Scheduled client appointments, taking into account special requests and services needed
- Kept workstations clean and sanitized scissors, combs, and hairbrushes
- Delivered calming and memorable experiences by adding in special touches like scalp and neck massage
- Served male customers with clean cuts and shaving services to remove or trim facial hair
- Taught customers about proper haircare and styling techniques to improve day-to-day satisfaction with cuts
- Coordinated busy schedule of weekly customer appointments and delivered exceptional service for consistent high satisfaction scores
- Sanitized instruments, equipment, and stations between customers for optimal protection.
Education
Cosmetology - Cosmetology Education
Vista College
Killeen Texas11.2016
High School Diploma -
Big Sky High School
Missoula, Montana06.2003
Skills
- Software utilization
- Technical troubleshooting
- Claims analysis
- Claims processing
- Compliance verification
- Data accuracy
- Documentation management
- Detail-oriented
- Microsoft Windows and Office
- Analytical Thinking
- Complex Problem Solving
- Information Confidentiality
- Active Listening
- Time management
- Critical thinking
- Claims history analysis
- Customer service
- Thorough claims reviews
- Claim denial resolution
- Continuous learning mindset
- Professionalism and ethics
- Continuous improvement
- Training and mentoring
- Claims processing proficiency
- Claims tracking
- Teamwork
Timeline
Claims Analyst I,II
Centene
05.2022 - Current
Technical Support Representative
Peloton
09.2021 - 02.2022
Hairstylist
Family Hair Care
01.2018 - 02.2021
Cosmetology - Cosmetology Education
Vista College
High School Diploma -
Big Sky High School