HANNAH SAGUINDEL
Broomfield,CO
Summary
Utilize my experience and skills to provide excellent claim service for both the insured and my employer, while expanding both through increased challenges on the job.
Professional background in catastrophe claims adjusting with skills in investigating and evaluating property and casualty claims. Proven ability to negotiate fair settlements, interpret policy coverage, and liaise effectively between insured parties and contractors. Strengths include high stress tolerance, exceptional organizational skills, and strong understanding of insurance regulations. Previous work has resulted in swift resolution of claims and maintenance of customer satisfaction through clear communication and comprehensive claim handling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
USAA
Tampa, Florida
05.2023 - Current
- Managed catastrophe claims investigations efficiently and effectively.
- Reviewed policy coverage and assessed damages thoroughly.
- Communicated regularly with clients to ensure understanding of claims process.
- Communicated with Public Adjusters, General contractors and or insured’s representatives.
- Documented claim findings in detailed reports for internal review.
- Utilized advanced software tools for claim tracking and management.
- Assisted in training new adjusters on company procedures and best practices.
- Assessed the extent of damages caused by a catastrophe and estimated repair costs.
- Reviewed policy language to determine coverage for each claim and applied relevant laws or regulations when applicable.
- Managed multiple projects simultaneously while maintaining accuracy and attention detail at all times.
- Participated in industry conferences and seminars related to catastrophe claims adjusting processes and procedures.
- Monitored progress on open cases in order to ensure timely resolution of all matters.
- Prepared detailed reports outlining the investigation process, findings, recommendations, and settlement amounts.
- Collaborated closely with other departments within the organization in order to ensure effective communication throughout the claims process.
- Analyzed data from various sources such as weather reports, satellite imagery, and aerial photography in order to properly evaluate claims.
Homeowners Field Adjuster for Freeze Claims
Allstate NCT
Denver, CO
12.2022 - 02.2023
- Field Adjuster for claims in Denver, CO area.
- Inspect, document loss, and draft caption reports.
- Meet with contractors to review scope and coordinate.
- Work to reach agreed with insured and settle claim.
- Process payments.
- Determine policy coverage.
- Interactions with Insurance agents.
- Draft settlement letters and coverage recommendations.
Homeowners Cat Large Loss Claim Adjuster
Swyfft LLC
09.2022 - 12.2022
- Claims up to $1,000,000.00.
- Managed high volume claims.
- Interaction and negotiate with Public Adjusters, AOB, Contractors and Attorneys.
- Directed investigation, determined coverage, negotiate and settle claims, issued payments and coverage dispositions.
- Assigned claims to ALE, Contents, Engineers, FA and BC.
Claims Examiner
Heritage Claims
Tampa, FL
01.2022 - 12.2022
- Contract examiner at Heritage Claims for Homeowner claims related to Daily Wind/Hail claims.
- Managed high volume re-open claims.
- Interaction and negotiate with Public Adjusters, AOB, Contractors and Attorneys.
- Directed investigation, determined coverage, negotiate and settle claims, issued payments and coverage dispositions.
Contents Claims Manager (ALE)/ Claims Examiner/ File Reviewer/ Field Adjuster
Sentry Claims Service
Broomfield, CO
08.2018 - 03.2022
- Claims Examiner/Property/Liability 2020-Current.
- Claims up to $150,000. Focus on Contents & ALE, direct negotiation with insureds and their representatives.
- Inventory and Price determination using Xact Contents.
- Supplement/ rebuild Xactimate field Dwelling estimates.
- Coordinate with field adjuster and finalize caption reports.
- Submit complete claim package with payment recommendations to Carrier.
- Remote File Review & Quality Control for Homeowner and Commercial wind/hail and daily claims.
- Verify the file presented per carrier specifications.
- Review estimates and photos, revise as necessary to meet carrier requirements and/or adjust errors.
- Advise of need of additional investigation as recognized.
- Field Adjuster for claims in Denver, CO area.
- Inspect, document loss, and draft caption reports.
- Meet with contractors to review scope.
- Work to reach agreed with insured and settle claim.
- Managed claims processes to ensure compliance with company policies and regulations.
- Reviewed and analyzed claim documentation for accuracy and completeness.
- Coordinated with insurance adjusters to facilitate timely claim resolutions.
- Trained and mentored staff on claims procedures and best practices.
Claims Examiner
ICAT Boulder Claims
Broomfield, CO
09.2017 - 01.2018
- Contract examiner at ICAT Boulder Claims for Homeowner claims related to Hurricanes Harvey and Irma. Surplus Lines and Admitted Carriers.
- Managed high volume of pending claims from intake to closure.
- Directed investigation, determined coverage, negotiated settlements; issued payments and coverage dispositions.
- Extensive interaction with Public Adjusters, First Party Claims Attorneys, and AOB contractors.
- Second to last to leave out of the temp team.
Dental Assistant
Bay Dental of Dr. Almaguer
Tampa, FL
01.2012 - 11.2016
- Full time position, Chair side assistant and office side duties.
- Four Hand technique. Procedures including x-rays, fillings, extractions, implants, impressions, crown preps, suture removal, pulpotomies and root canal therapies.
- Office side duties included presenting treatment plans to patients, medical record charting, ensuring HIPPA compliance with patient records, and all related office functions as needed.
Dental Assistant
Oceanside Dental
Tampa, FL
01.2011 - 11.2014
- Part-time on demand position similar to Bay Dental listed above.
Office Manager
Rehab Therapy Solutions
Tampa, FL
01.2010 - 12.2011
- Full time position managing the daily operations of the front desk.
- Functioned as the first point of contact with insurance companies and clients.
- Ensured proper processing of fees and charges.
- Submitted and recorded billing information.
- Answered phones, scheduled appointments, handled mail.
Education
Bachelor's Degree - Philosophy
MSU DENVER
Associates Degree in Arts - Paralegal studies
ST. PETERSBURG COLLEGE
Dental Assistant -
ULTIMATE MEDICAL ACADEMY
Pilot Catastrophe Field Adjuster Training -
TexasSkills
- Customer service
- Communication skills
- Paralegal training
- Xactimate
- Xact Contents
- Guidewire ClaimCenter
- FileTrac
- Office 365
- Computer skills
- Learning new software
- Software utilization
- Regulatory compliance
- Risk analysis
- Client communication
- Team collaboration
- Report writing
- Time management
- Problem solving
- Detail orientation
- Policy interpretation
- Property inspection
- Insurance regulations
- Estimating repair costs
- Interviewing techniques
- Claims file management processes
- Ethical judgment
Certification
- Florida
- Texas
- Louisiana
- Mississippi
- North Carolina
- South Carolina
Timeline
Catastrophe Claims Adjuster
USAA
05.2023 - Current
Homeowners Field Adjuster for Freeze Claims
Allstate NCT
12.2022 - 02.2023
Homeowners Cat Large Loss Claim Adjuster
Swyfft LLC
09.2022 - 12.2022
Claims Examiner
Heritage Claims
01.2022 - 12.2022
Contents Claims Manager (ALE)/ Claims Examiner/ File Reviewer/ Field Adjuster
Sentry Claims Service
08.2018 - 03.2022
Claims Examiner
ICAT Boulder Claims
09.2017 - 01.2018
Dental Assistant
Bay Dental of Dr. Almaguer
01.2012 - 11.2016
Dental Assistant
Oceanside Dental
01.2011 - 11.2014
Office Manager
Rehab Therapy Solutions
01.2010 - 12.2011
Bachelor's Degree - Philosophy
MSU DENVER
Associates Degree in Arts - Paralegal studies
ST. PETERSBURG COLLEGE
Dental Assistant -
ULTIMATE MEDICAL ACADEMY