Eric Perez
Gardner,KS
Summary
Claims professional with over 14 years of experience at Farmers Insurance Company, specializing in catastrophe claims and organizational development. Bilingual in Spanish and FAA licensed commercial drone pilot. Demonstrated ability to enhance adjuster efficiency and growth. Thrives in delivering exceptional customer service, regardless of role. Proven track record of delivering value across all levels of an organization, from peers to executives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Farmers Insurance Company
Olathe, KS
10.2017 - Current
- Assessed property damage from catastrophic events, including wind, hail, wildfire, hurricane, tornado, and frozen pipe incidents.
- Negotiated settlements on supplemental contractor requests to achieve agreeable outcomes.
- Ensured compliance with industry regulations and company policies for optimal operations.
- Led committees to enhance adjuster efficiency and improve work/life balance.
Learning and Development Specialist
Farmers Insurance Company
Olathe, KS
05.2015 - 10.2017
- Facilitated training on Auto Liability decisions, Texas Licensing courses, Glass/Tow claim handling, and Customer Service refresher courses.
- Coordinated onboarding sessions for new hires to ensure seamless team integration.
- Collaborated with department heads to assess training needs and develop targeted programs.
Organizational Development Specialist
Farmers Insurance Company
Agoura Hills, CA
06.2014 - 06.2015
- Collaborated with executive teams and regional leaders to develop strategic plans for achieving organizational goals.
- Conducted needs assessments to align training programs with business objectives.
- Interviewed over 170+ supervisors, managers, and directors, across multiple departments, to gather feedback on how to improve the organization's leadership development tool/tracker. Improved tool/tracker by implementing feedback from users.
Auto Total Loss Adjuster
Farmers Insurance Company
Olathe, KS
06.2011 - 06.2014
- Evaluated total loss claims to determine settlement amounts and policy coverage.
- Negotiated settlements with claimants while adhering to company guidelines and protocols.
- Trained junior adjusters on best practices for handling total loss claims effectively.
Education
Bachelor of Science - Organizational Management And Behavior
Friends University
Wichita, KS10-2006
Skills
- Bilingual - Spanish
- Commercial UAS Pilot License
- Customer Service
- Leadership & Team Building
- Leadership Development
- Execution of Strategy
Accomplishments
- 8 time Superior Service Award Winner
Certification
- Licensed 7 Habits of Highly Effective People Facilitator
- Black Belt in the 4 Disciplines of Execution Process
Languages
Spanish
Professional
Timeline
Catastrophe Claims Adjuster
Farmers Insurance Company
10.2017 - Current
Learning and Development Specialist
Farmers Insurance Company
05.2015 - 10.2017
Organizational Development Specialist
Farmers Insurance Company
06.2014 - 06.2015
Auto Total Loss Adjuster
Farmers Insurance Company
06.2011 - 06.2014
Bachelor of Science - Organizational Management And Behavior
Friends University
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