Rico Johnson
Claims Adjuster
Casa Grande,AZ
Summary
Resourceful, results-driven and goal-focused professional with years of experience, abilities and skills as a claims adjuster, catastrophe adjuster, and correctional officer. Demonstrated ability to determine policy status and coverage in addition to ability to appropriately apply policy coverages. Skilled at making immediate contact with policyholders, claimants, and witnesses to set expectations, and develop clear action plans. Proficient in overcoming objections and effectively applying negotiation skills to reach timely resolutions.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Catastrophe Claims Adjuster
Liberty Mutual
Phoenix, AZ
01.2022 - Current
- Investigate catastrophe claims to determine coverage amount and provide adjustment of property
- Completed claims inspections, wrote estimates and communicated coverage decisions with policyholders and agents.
- Partner with Liberty Mutual and external contractors, emergency repair companies, cleaning services and various replacement services to estimate damages on first party claims.
- Provide detailed explanation of claims process, coverage decisions and share itemized damage estimates for emergency and permanent repairs.
Claim Specialist
Boat/Commercial/Farm/Ranch | State Farm Insurance
Phoenix, AZ
04.2019 - 12.2021
- Identify and collect evidence and determine its value to specific claim
- Apply knowledge of policies and procedures when determining coverage and concluding Boat,
- Commercial, and Farm & Ranch claims
- Evaluate all evidence with ultimate goal of creating positive outcomes for client's claims
- Serve as a resource on Boat, Commercial, and Farm & Ranch claims
- Reduce loss ratios through fair and prompt processing of claims
- Coordinate with outside sources to obtain information to aid in claim resolution
Supplement Specialist-Xactimate & Xactanalysis Consultant
Property-Complex Adjuster
St. Petersburg, FL
07.2018 - 01.2019
- Adhered to all statutory and regulatory fair claims practices, Researched claim inquires to resolve discrepancies, identify reasons for overpayment and inconsistent claims adjudication
- Handled Auto & Property Claims and Policies for FL, GA, MS, NC, SC, AL, LA, TX, & AZ
- Implemented customer service guidelines to improve customer satisfaction success
Claims Adjuster
Independent Catastrophe, The Best IRS
09.2017 - 02.2018
- Applied knowledge of policies, procedures, laws, state statues and insurance regulations while determining coverage, liability & property damages
- Recognized and identified potential fraudulent claims
- Investigated, evaluates, negotiates, and concludes claims including verification of coverage, legal liability and extent of damage to property, which may require contact by telephone, correspondence or in person
- Developed and maintained strong business relationships with internal and external customers
- Managed multiple cases simultaneously and document every step of activity for each claim, Developed strategy and negotiated claims to timely conclusion
- Deployed as Inside Catastrophe Claims Adjuster working at American Strategic Insurance (ASI)
Claims Representative
Farmers Insurance Agency
Phoenix, AZ
08.2016 - 08.2017
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Checked level and type of coverage and evaluated contracts.
- Applied knowledge of policies, procedures, laws, state statues and insurance regulations while determining coverage, liability & property damages
- Recognized and identified potential fraudulent claims
Claims Representative
Auto & Property, The Hartford Insurance
10.2015 - 07.2016
- Responded effectively to increased workloads, increasing knowledge and expertise as required while meeting targeted goals
- Effectively operated a personal computer with related claims and business software
- Led & developed a team of trainee & experienced claims associates in new claims roles
- Maintained exemplary work record completing work to meet goals to compensate for any variance of schedule
- Successfully evaluated & negotiated property loses to establish the cost of estimates and repair requirements
- Developed organizational skills to effectively prioritize daily work
- Provided assistance to others as needed assuring goals of department
Claims Representative
Auto & Property | Nationwide Insurance
03.2015 - 10.2015
- Closely coordinated with all departments to ensure smooth day to day operation
- File inventory for claims with average claim reserves of $10k up to $25k
- Determined whether additional or specialized investigation is necessary for claim resolution
- Resolved claims for property damage claims within authority
- Provided efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims
Auto Express Claims Associate
State Farm Insurance
04.2013 - 03.2015
- Effectively collaborated with other departments to assuring proper claim routing and handling
- Served as a resource to staff and others for information and guidance in using the claims system, and for making proper and timely claims decisions
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims
- Received and processed claim information, and communicated with internal and external
- Followed up with the insured individuals regarding premium and deductibles payments
Correctional Officer
State of Illinois
01.1999 - 12.2009
- Controlled residents from stations in cell houses, yards, towers, dormitories, dining halls, or on work details
- Consistently facilitated reductions in inmate disturbances/incidents to increase safety
- Enforced rules of conduct, security and work standards by verbal admonishments for minor deviations or by making written reports of significant violations to superiors
- Quickly and accurately assessed situations and responded appropriately
- Established and maintained a positive flow of communication
Education
Executive Master - Business Administration
Colorado Technical University
02.2009 - 08.2010
Bachelor of Science - Criminal Justice
Colorado Technical University
08.2006 - 12.2008
Skills
Incident Investigation
Timeline
Catastrophe Claims Adjuster
Liberty Mutual
01.2022 - Current
Claim Specialist
Boat/Commercial/Farm/Ranch | State Farm Insurance
04.2019 - 12.2021
Supplement Specialist-Xactimate & Xactanalysis Consultant
Property-Complex Adjuster
07.2018 - 01.2019
Claims Adjuster
Independent Catastrophe, The Best IRS
09.2017 - 02.2018
Claims Representative
Farmers Insurance Agency
08.2016 - 08.2017
Claims Representative
Auto & Property, The Hartford Insurance
10.2015 - 07.2016
Claims Representative
Auto & Property | Nationwide Insurance
03.2015 - 10.2015
Auto Express Claims Associate
State Farm Insurance
04.2013 - 03.2015
Executive Master - Business Administration
Colorado Technical University
02.2009 - 08.2010
Bachelor of Science - Criminal Justice
Colorado Technical University
08.2006 - 12.2008
Correctional Officer
State of Illinois
01.1999 - 12.2009