Summary
Overview
Work History
Education
Skills
Timeline

Bobbi Whitfield

Arlington,TX

Summary

Highly experienced and dedicated collector with 20 years of successful track record with Nissan Motor Acceptance Corporation. Seeking a position in a call center environment, utilizing exceptional communication and negotiation skills to assist customers in bringing their accounts current

Overview

27
27
years of professional experience

Work History

Customer Account Representative

Nissan Motor Acceptance Corporationd
02.2003 - 02.2023
  • Initiated outbound and inbound calls to customers with delinquent accounts , adhering to established call scripts, and compliance guidelines
  • Demonstrated empathy and understanding while discussing over due payments and identifying reasons for delinquency
  • Negotiated payment arrangements that were mutually beneficial to customers' and Nissan, resulting in increased account retentions
  • Collaborated with other departments such as finance and customer service to resolve complex account issues and disputes
  • Utilized company data base and collection tools to document calls, update customers information, and maintain accurate records
  • Consistently met and exceeded collection targets, maintaining high levels of performance throughout my 20 year tenure.

Auto Claims Adjuster

Insurance Depot
05.1998 - 01.2003
  • Utilized police reports and related data to access auto insurance claims and make fair accurate decisions
  • Effectively communicated with policy holders, repair shops, and other stake holders to facilitate claims process.
  • Negotiated settlements and maintained customer satisfaction while adhering to company guidelines.
  • Evaluated and investigated major claims and decided whether insurer should pay claim.

Armored Driver

Mobile Express
03.1996 - 08.1998
  • Safely operated armored trucks during cash pickups ensuring secure transportation of money
  • Maintained flawless record of on time and secure deliveries over 2 years.
  • Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
  • Coordinated with stores and banks to organize transportation of requested amounts of coins and cash.

Education

Business Administration

North Lake College, Irving, TX

Online business courses offered by employer.

High School Diploma -

Angelina College, Lufkin, TX

Played 2 years basketball with a full athletic scholarship

Coached summer league AAU Girls

Skills

  • Research Proficiency
  • Analytical and Critical Thinking
  • Documentation Skills
  • Exceptional communication & interpersonal skills
  • Proficient in using collection software and data bases
  • Intermediate Coaching Boys & Girls AAU Basketball

Timeline

Customer Account Representative - Nissan Motor Acceptance Corporationd
02.2003 - 02.2023
Auto Claims Adjuster - Insurance Depot
05.1998 - 01.2003
Armored Driver - Mobile Express
03.1996 - 08.1998
North Lake College - , Business Administration
Angelina College - High School Diploma,

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Bobbi Whitfield