Bobbie Aguirre
Summary
Accomplished Financial Counselor with a proven track record at Kaiser Permanente, enhancing patient financial stability and confidence through expert financial counseling and resource guidance. Skilled in insurance verification and professional relationship building, adept at identifying billing opportunities and managing sensitive information. Demonstrates a commitment to excellence and patient support.
Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 30 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Counselor
Kaiser Permanente
10.2008 - Current
- Reviewed patient financial stability by assessing their financial situations and advising patients on their options.
- Increased patient(s) confidence by providing tools and resources for long-term goals.
- Provided guidance on how to apply for community resources that are available to patient(s).
- Interviewed patients who have been referred to me by Social worker, RN Case Manager and Physicians regarding alternate payer(s) (Non members, Coordination of Benefits, Third Party Liability, Workers Compensation) and other issues regarding eligibility status.
- Obtained pre-authorizations from or notified treatment to employers or to other insurance by carriers.
- Verified eligibility status using online eligibility systems, making telephone calls when online access was not available.
Revenue Support Clerk
Kaiser Permanent's
01.2007 - 10.2008
- Screened incoming correspondence from members, insurance carriers, attorneys and physicians requesting specific medical information and distributes to appropriate billing area. Followed department established revenue support processes for all lines of business.
- Handled incoming telephone calls.
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Reviewed medical records for possible billing opportunities.
Education
Associate of Science - Business Administration
Colorado Technical University
Remote11.2019
Skills
- Insurance Verification
- Telephone Etiquette
- Financial Counseling
- Professional relationship building
- Cash Flow Management
- Patient Counseling
- HMO, PPO, DHMO Experience
- Knowledge of CMS, Medi-Cal, TJC, NCQA, DMHC
Certification
Medical Terminology
Timeline
Financial Counselor
Kaiser Permanente
10.2008 - Current
Revenue Support Clerk
Kaiser Permanent's
01.2007 - 10.2008
Associate of Science - Business Administration
Colorado Technical University
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