Bobbie Cuevas

• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Built professional relationships with customers and business partners to establish trust and credibility.
• Processed payments and handled cash transactions to secure proper compensation.
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.

Stocked, cleaned, ordered, worked office, petro, checked,dairy, and frozen, know how to do payroll.

Supervised other employees to make sure they complete all job duties completely and correctly during each shift. As office manager, was responsible for all office duties and help lead the store to score six perfect 10's. Was part of a group of three office employees that was asked to go to the corporate office to assist in making office manual for the whole company to use. After completing the manual and returning to the local Corrigan store, I was asked to go to the Onalaska store to help them improve their score. After being there for one year, they scored a 10 and I then returned back to the Corrigan store. I was responsible for assisting with Inventory and auditing. At times, worked as a cashier and was responsible for matching receipts and money taken in at end of each shift. Stocked shelves as needed and was heavily involved with customer service. I worked for a time in the video and petro department also.

• Assisted with document scanning and imaging projects to support accurate file back-up.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Examined, categorized, and sorted incoming documents.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.

I was responsible for keeping my clients on task, working on developing job skills according to SAPs,and getting all work complete daily and data recorded and safe. As a line leader in the workshop, I work with a group of individuals on a daily basis to train them to do a job task according to their SAP. I recorded and documented their activities and work amount daily. I problem solved as needed to keep individuals on task and redirected behaviors as needed following the Hiarachy. I reported to my mentor daily to write observation notes and accident reports when needed. When individuals are off task I redirected them using various methods, such as verbal redirection. When all work on my line was completed, I QC or assisted with other lines. I have completed all training courses required by LSSLC through orientation such as abuse and neglect, PSP, PMAB, ect.