BOBBIE D. BAKER
Louisville
Summary
Results-driven professional with over a decade of leadership experience, specializing in Human Resources, clinical supervision, and sales. Several years of experience growing organizations. Proven expertise in staff recruitment, development, and retention within high-volume organizations, complemented by a decade of success in driving profitability through effective sales strategies and marketing initiatives. Exceptional communication and organizational skills are utilized to enhance HR department efficiencies, manage payroll processes, and facilitate comprehensive training programs. Committed to fostering strong relationships with clients and team members, while proactively addressing challenges to support overall team success. Talented in improving staff competencies, managing staff schedules, and overseeing the delivery of care to patients.
Overview
17
17
years of professional experience
Work History
Clinical Program Supervisor
Pharmacord (Astellas Pharma Inc.)
Louisville
06.2023 - Current
- Directed a group of up to twelve individuals, focusing on improving performance through increased patient engagement.
- Adjusted schedules promptly to maintain consistent service through continuous monitoring of call volume and ASA.
- Set goals, assessed market trends and possibilities, chose appropriate actions, reviewed results.
- Devised and enforced updated regulations.
- Conflict Resolution: Identify and analyze challenges and develop viable solutions
- Ability to recognize, understand, and manage your own emotions, as well as recognize and influence the emotions of others
- Assisted in handling FMLA tasks while coordinating recruiting efforts.
- Maintained ongoing communication with HR about open positions.
- Updated and administered employee pay records.
- Managed the hiring process for direct reports.
- Cross functional collaboration: Worked seamlessly with cross functional teams, including marketing, market access, and medical affairs, ensuring successful product launches and continuous support for healthcare providers
- Sales and Product Presentation: Deliver compelling product presentations to healthcare providers, leveraging clinical data and state disease expertise to secure product adoption and increase profitability
- Oversee and collaborated with healthcare providers to facilitate patient access for Copay and PAP assistance.
- Interviewed applicants and made recommendations for new hires.
Financial Counselor
Northside Cherokee Hospital
Woodstock
06.2023 - 06.2024
- Crafted successful appeal strategies to reconcile accounts receivable.
- Designed comprehensive finance counseling plans.
- Determines patient qualification for third-party assistance programs.
- Complete accurate cost estimates adhering to prepayment process guidelines.
- Medical Expertise: 100% success with authorization of procedures with Medicare, Medicare and/or Third-party carriers
- Excellent knowledge of STAR, Patient CO, EPIC, and Metrix.
- Identified patients in need of early financial counseling intervention.
- Educated patients on financial matters via outsourced referral resources.
- Facilitated communication with supervisor, clinic managers, and medical director through written and verbal methods.
Patient Access/ Finance Counselor
Norton Healthcare
Louisville
02.2022 - 05.2023
- Processed and recorded incoming payments.
- Demonstrates exceptional proficiency with EPIC, PatientCo, EMR, and MedMetrix.
- Verified accuracy of demographic and insurance information in all systems.
- Ensures and maintains proper handling of billing procedures.
- Ensure accuracy in insurance verification, deductible assessment, admissions, and transfers.
- Collaborated with insurance carriers to assist with referrals.
- Managed patient registration with utmost attention to privacy.
- Acted as client advocate to resolve emergency problems in crisis situations.
Business Owner
Slay Boutique
Louisville
01.2016 - 01.2022
- Organically built a substantial online following while holding targeted engagement activities.
- Strengthened business relationships through strategic collaborations.
- Presented products, answered questions, and achieved sales targets.
- Delivered exceptional customer service ensuring open communication.
- Oversee quality, quantity, and pricing of products and services.
- Managed compliance and legal duties.
Assistant Facility Administrator
A.K.C
Louisville
01.2018 - 01.2021
- Handled accounts receivable, accounts payable, and billing operations efficiently.
- Ensured thorough knowledge of all company benefits, policies, procedures, and processes.
- Fostered professional growth among clinical team through consistent assistance.
- Participate in the selection and hiring of new team members. Ensured the completion of new hire orientation and mandatory meetings.
- Streamlined team schedules, handled payroll, assessed performance, and determined yearly objectives.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ordered supplies needed for day-to-day operations.
- Provided administrative support to the Facility Administrator by managing daily operations of the facility.
Practice Manager
Accident Injury Chiropractic
Louisville
07.2008 - 01.2017
- Recruited, interviewed, hired and trained new medical and facility staff.
- Oversaw candidate documentation. Leveraged ADP and Paylogic systems. Streamlined payroll processes.
- Strengthened existing patient relationships with consistent contact.
- Built strong relationships with patients, promoting loyalty and generating referrals.
- Ensured office adherence to all relevant laws and regulations.
- Managed financial aspects including insurance billing, accounts receivable, payroll, and budgeting.
- Maintained detailed records of patient histories and physician credentialing.
- Facilitated communication among medical and legal teams.
- Strengthened community engagement and referral programs to drive patient acquisition.
- Facilitated office expansion, increasing the number from one location to five.
- Possess exceptional understanding of InPhase systems.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
Education
Bachelor of Business Administration - Healthcare Management
Sullivan University
Louisville, KY05-2013
Associates of Business Administration -
Jefferson Community College
Louisville, KY05-2010
Skills
- Dayforce
- Power BI
- Onbase
- Hyland OnBase
- Lynk
- MS Excel
- MS PowerPoint
- MS Teams
- Nice
- WFM
- Genesys
- JIRA
- Paycoy
- Paylogic
- Calendly
- Conflict resolution
- Team management
- Team leadership
- Data analysis
- Hiring and recruitment
- Coaching experience
References
References available upon request.
Timeline
Clinical Program Supervisor
Pharmacord (Astellas Pharma Inc.)
06.2023 - Current
Financial Counselor
Northside Cherokee Hospital
06.2023 - 06.2024
Patient Access/ Finance Counselor
Norton Healthcare
02.2022 - 05.2023
Assistant Facility Administrator
A.K.C
01.2018 - 01.2021
Business Owner
Slay Boutique
01.2016 - 01.2022
Practice Manager
Accident Injury Chiropractic
07.2008 - 01.2017
Bachelor of Business Administration - Healthcare Management
Sullivan University
Associates of Business Administration -
Jefferson Community College