Bobbie Hollis
Dublin,GA
Summary
Dynamic Store Manager with expertise in customer service, team leadership, and problem-solving. Proven track record of enhancing store performance and fostering a positive culture, ensuring exceptional customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar General
East Dublin, GA
09.2020 - Current
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Mentored staff to enhance productivity, engagement, and compliance with company policies.
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional events to boost customer traffic and increase sales revenue.
- Oversaw cash handling procedures, ensuring accuracy and security of financial transactions.
- Cultivated a positive store culture focused on teamwork and exceptional customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Early Childhood Education - Child Development
Oconee Fall Line Technical College
Dublin, GA06-2011
High School Diploma -
East Laurens Comperhensive High School
East Dublin, GA06-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Product merchandising
- Payroll management
- Bank deposit procedures
- Loss prevention
- Accurate money handling
- Bank and safe deposits
- Loss prevention procedures
- Performance reviews
- Leading staff meetings
- Sales promotions
- Vendor management
- Delegating work
- Employee terminations
- Hourly shift management
- Security system monitoring
- Verbal and written communication
- Risk management
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with a team of 4 in the development of the Smart Team.
Languages
English
Timeline
Store Manager
Dollar General
09.2020 - Current
Early Childhood Education - Child Development
Oconee Fall Line Technical College
High School Diploma -
East Laurens Comperhensive High School