Bobbie Ricks
OREM,UT
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Sleep Technician
Advanced Sleep Solutions
Provo, UT
05.2023 - Current
- Communicated test or assessment results to medical professionals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate records of patient data in accordance with HIPAA regulations.
- Reviewed existing literature and research related to the diagnosis and management of various forms of sleeping disorders.
- Operated polysomnography equipment to monitor physiological activity during sleep study.
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
- Adjusted settings or positions of medical equipment.
- Conducted overnight studies in a laboratory setting including setup and troubleshooting of PSG equipment.
- Communicated with management or other staff to resolve problems.
Purple
Purple
Lehi, UT
06.2020 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
National Med Trans
National Med Trans
Orem, UT
05.2018 - 11.2019
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
Convergys (Cigna Dental, Blue Cross Blue Shield)
Convergys
Orem, UT
03.2016 - 05.2017
- Worked under the Cigna Dental project from March 28th 2016 to October of 2016
- From October to May 2017 I worked under the company's Blue Cross Blue Shield project
- There I have learned how to work with providers, and members learning both the dental and medical sides of insurance
- Unfortunately the office closed in May of 2017.
- Managed client accounts by providing customer service support as needed.
- Monitored customer feedback in order to assess satisfaction levels with services provided.
Vivint (Account Creations Department)
Vivint
Orem, UT
04.2013 - 10.2015
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
HIGH SCHOOL DIPLOMA -
PLEASANT GROVE HIGH
01.2011
Skills
- Electronic Medical Records Management
- HIPAA Compliance
- Decision-Making
- Strong Work Ethic
- Self-Driven and Motivated
- Punctual and Dependable
- Attention to Detail
- Effective Organization
- Team Collaboration
- Appointment Scheduling
- Payment Processing
- Customer Service
- Medical Coding
- Technical Training
- Patient Care Technician (PCT)
- Diagnostic Testing
- Critical Thinking
- Patient Assessments
- Patient Observation
Skills Abilities
With my experience of being a manager I have developed several skills including but not limited to: Inventory management, motivating employees, time management, cash flow, and customer service and conflict resolution., While working for Vivint I acquired superb communication skills to drive sales and promotions. Upselling products to customers starting their new service. Great with achieving monthly sales goals., While working for national med trans we communicated with several transport agencies to schedule patient pickups and dropoffs. Contacted said agencies when any issues came up with our patients., From my experiences with my previous employment, I have learned how to use computers and other equipment quickly and efficiently. I have excellent knowledge of Microsoft office applications., I have spent a great amount of time working with and for insurance companies. I am knowledgeable with federal regulations and rules when it comes to that area. I have been trained to follow all privacy laws including HIPAA.
References
- Suzi Test, 801-787-3938, Former supervisor
- Roxana De labarra, 801-404-2608, Former Supervisor
- Tina Abbott, 503-689-7724, Former Supervisor
Timeline
Sleep Technician
Advanced Sleep Solutions
05.2023 - Current
Purple
Purple
06.2020 - 04.2022
National Med Trans
National Med Trans
05.2018 - 11.2019
Convergys (Cigna Dental, Blue Cross Blue Shield)
Convergys
03.2016 - 05.2017
Vivint (Account Creations Department)
Vivint
04.2013 - 10.2015
HIGH SCHOOL DIPLOMA -
PLEASANT GROVE HIGH
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