Bobbie Sue Flores
San Antonio,TX
Summary
Compassionate and detail-oriented healthcare professional with over 20 years of experience in customer service, team leadership, and operations management, now transitioning into the medical field. Completed clinical training through an LVN program with hands-on patient care experience. Known for strong communication, patient support, and the ability to work efficiently in fast-paced environments. Seeking a position where I can contribute to quality customer and patient care and continue to grow to pursue a career.
Overview
27
27
years of professional experience
Work History
Owner / Cosmetologist
VMS
San Antonio, TX
09.2024 - 12.2025
- Managed daily operations, budgeting, and client services
- Maintained clean and sanitary work environment following health standards
- Built strong relationships with clients through trust and communication
Salon Manager
Great Clips
San Antonio, TX
06.2007 - 03.2024
- Led team operations in a fast-paced environment
- Trained and supervised staff while ensuring excellent customer service
- Managed scheduling, payroll, and financial reporting
- Resolved customer concerns with professionalism and care
General Lines Agent / Consultant
Reliable Life Insurance Co.
San Antonio, TX
03.2003 - 04.2006
- Explained policies clearly and maintained client records
- Built trust with clients through consistent communication
Cosmetologist
Supercuts
San Antonio, TX
02.2002 - 12.2003
- Provided hair care services and maintained client satisfaction
Assistant Manager
Barnacle Bill’s
San Antonio, TX
01.1999 - 01.2002
- Supervised staff and managed daily operations
Education
LVN Program - Clinical Training Completed
St. Philip’s College
San Antonio, TXAssociate of Science - Pre-Nursing
St. Philip’s College
Cosmetology Operator License - undefined
Harlandale High School
High School Diploma - undefined
McCollum High School
Skills
- Patient Care & Support
- Vital Signs Monitoring
- Infection Control
- Team Collaboration
- Communication Skills
- Customer Service Excellence
- Time Management
- Documentation & Record Keeping
- Leadership & Supervision
- Problem Solving
- Attention to Detail
- Quick Learner
- Measured and recorded vital signs (blood pressure, pulse, temperature, respirations)
- Assisted patients with activities of daily living (ADLs)
- Practiced proper infection control and sanitation procedures
- Performed basic patient care and comfort measures
- Assisted with wound care and dressing changes
- Maintained accurate patient documentation and charting
- Observed and reported patient condition changes
- Ensured patient safety and followed healthcare protocols
- Maintained HIPAA compliance and confidentiality
LVN Program
- Provided supervised, hands-on patient care in clinical settings
- Assisted with hygiene, mobility, and daily patient needs
- Practiced safe and effective communication with patients and staff
- Documented patient information accurately and timely
- Followed strict infection control and safety procedures
Timeline
Owner / Cosmetologist
VMS
09.2024 - 12.2025
Salon Manager
Great Clips
06.2007 - 03.2024
General Lines Agent / Consultant
Reliable Life Insurance Co.
03.2003 - 04.2006
Cosmetologist
Supercuts
02.2002 - 12.2003
Assistant Manager
Barnacle Bill’s
01.1999 - 01.2002
LVN Program - Clinical Training Completed
St. Philip’s College
Associate of Science - Pre-Nursing
St. Philip’s College
Cosmetology Operator License - undefined
Harlandale High School
High School Diploma - undefined
McCollum High School