Bobbie Wakefield

• Responsible for taking custom special orders directly from dealers, Team Managers, and Territory Specialist in several different states
• Also responsible for custom special orders from MiLB pro teams
• Responsibilities included but are not limited to the following: Receive and respond to incoming emails regarding special orders
• Submit orders or remakes for entry to take care of customers needs
• Answer and handle incoming phone calls
• Answer questions regarding pricing of custom products, basic art questions/needs, respond with delivery times and tracking information.

Worked as a temporary employee for Manpower at Wilson Sporting Goods. Trained to become a Customer Service Representative.

• Responsible for communicating with vendors and manufacturers on merchandise returns including processing vendor returns, following up on any outstanding return issues, and ensuring vendors are held accountable for product failures
• Requires calling, and/or emailing vendors with pictures statements or proof of defective products. Also responsible for the following: Ordering parts as needed for assembly or repair of existing product to make ready for sells floor. Send customer's out door power equipment to a repair facility, and make them aware when product is back and ready for pick up. Ship internet orders directly to customer's home. Data/entry of inventory. Filing of reports, and return to merchant paperwork.

• Worked directly with departments, clients, management to take care of customers credit needs along with taking payments
• Overseen large credit accounts of commercial clients
• Trained new employees along with refresher courses to all employees of credit guidelines, promotions, discounts, and signage
• Analyzed departmental documents for appropriate distribution and filing
• Verified data integrity and accuracy
• Obtained warrants for bad checks
• Collected and filed Tax Exempt Certificates
• Responsible for in store customer exchange accounts
• Held vendors accountable for overcharging store on Special Order Sales invoicing
• Back up to cash office personnel, which included the following responsibilities: Deposits, new tills, ordered money, along with report findings and filing of daily business.