SARA FLORES
Cibolo
Summary
Dynamic professional with proven expertise in quality assurance and consumer experience at Pabst Brewing Company. Skilled in data analysis and customer complaint resolution, enhancing operational efficiency through effective communication. Proficient in Microsoft Office and project management, streamlining processes to drive results and elevate customer satisfaction.
Overview
18
18
years of professional experience
Work History
Brewing Operations - Consumer Experience/Quality Assurance Team
Pabst Brewing Company
San Antonio
01.2021 - 01.2025
- Responsible for responding and documenting all consumer inquiries received from contact forms from multiple brand websites.
- Creating generalized but informative templates to ensure appropriate response time to consumers/customers.
- Outlining system layouts, creating schedules, Knowledge and effective project management guidelines and principles
- Building automated reports to share data with management and appropriate departments. Pinpointing any trending complaints/feedback from consumers.
- Streamline company processes or SOPs to improve and maintain
- Managing and maintaining allocations such as inventory, bookkeeping – budget tracking, merchandise ordering and restock.
- Quality assurance – handling consumer complaints/issues with products. Requesting appropriate information for documenting purposes to be included in reports that are sent to the correct department.
Medical Billing and Coding Specialist
San Diego Imaging
San Diego
01.2014 - 01.2015
- Maintained patient information and met all HIPPA guidelines
- Claims
- Processed payments
- Patient statements and collections
- Verified patient eligibility
- Treated patients with respect and exceptional customer service
Cashier/Sales Associate
Best Buy
Selma
01.2012 - 01.2013
- Maintained clean and orderly checkout area
- Accepted cash, checks, and bankcards for payment
- Completed and checked bankcard transaction according to established procedures
- Assisted in other areas of the store as required by management
- Displayed excellent customer service skills
Concessions
Spectrum Catering
Locations as required
01.2007 - 01.2009
- Participated in setup stand
- Inventory management
- Utilized suggestive selling techniques
- Met and maintained sanitation guidelines
Education
Certification - Medical Billing and Coding
Kaplan College
Chula Vista, California01.2015
High School Diploma -
Allison Steele High School
01.2012
Skills
- Analytical
- Detail-oriented
- Data entry
- Quality control
- Ach batching
- Credit card reconciliation
- General ledger accounts
- Claims and adjustments
- Assist with month-end closing
- Maintain accurate records
- Reconcile accounts payable and receivable transactions
- Quality assurance
- Skilled at effective oral and written communication
- Skilled at resolving customer complaints and concerns
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Comprehend complex policies, procedures, regulations, organizational structures, etc, in a short time frame
- Highly experienced in Microsoft Office, Salesforce, Concur, Microsoft Dynamics AX, Virtual Brewing Systems, iDig reports,
Timeline
Brewing Operations - Consumer Experience/Quality Assurance Team
Pabst Brewing Company
01.2021 - 01.2025
Medical Billing and Coding Specialist
San Diego Imaging
01.2014 - 01.2015
Cashier/Sales Associate
Best Buy
01.2012 - 01.2013
Concessions
Spectrum Catering
01.2007 - 01.2009
Certification - Medical Billing and Coding
Kaplan College
High School Diploma -
Allison Steele High School
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