Bobbie Jo Duncan
Hedgesville,WV
Summary
Results-driven Business Manager with a solid foundation in operations and healthcare management. Expertise in staff scheduling and project oversight, achieving budget goals while improving service quality. Strong leader in project management and customer service, fostering client relationships and ensuring compliance with safety protocols.
Overview
2027
2027
years of professional experience
Work History
Co‑Owner & Business Manager
Duncan Brothers Lawn care & Soft cloth
Hedgesville, West Virginia
04.2021 - Current
- Oversaw scheduling of staff and equipment for optimal resource allocation.
- Developed targeted marketing strategies that increased client acquisition and retention.
- Built strong client relationships through excellent customer service and communication skills.
- Managed daily business operations, ensuring efficient staffing, inventory control, and accurate budgeting and accounting processes.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Created and executed marketing campaigns that effectively promoted products and services to attract and engage clients.
- Ensured that all safety protocols were followed at all times within the workplace.
- Communicated with clients to address inquiries and resolve issues.
- Addressed customer questions and concerns regarding products and services.
Patient Access Representative
Berkeley Medical Center
Martinsburg, WV
2012 - 2014
- Welcomed patients and verified insurance information for appointments.
- Verified insurance coverage for services provided by the facility.
- Collected patient demographics and updated electronic health records to maintain accurate patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assisted patients with registration forms and addressed inquiries to enhance patient experience.
- Collected co-pays and other payments from patients at time of service.
- Provided information about services and programs offered at the medical center.
- Handled phone calls, directing inquiries to appropriate departments efficiently.
- Ensured compliance with privacy regulations during patient interactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in the EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Assembled registration paperwork and placed identification bands on patient.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Supported emergency department registration during peak times to facilitate timely patient processing.
Education
Associate of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2010
Certificate of Technical Studies - Grief Coach
Naturalistico
Online03-2026
Skills
- Project management
- Marketing strategy
- Health management
- Legal compliance
- Policy and procedure implementation
- Staff scheduling
- Record keeping
- Customer service
- Communication effectiveness
- Previous experience with EPIC hospital software
- Patient registration
- Electronic health records
- Team collaboration
Hiatus
I am returning to the healthcare administration field after a 10‑year career break. During this time, I managed important family responsibilities and completed personal development activities that strengthened my administrative and interpersonal skills. I am now fully ready to re‑enter the workforce and contribute my reliability, attention to detail, and passion for supporting patient care operations.
Timeline
Co‑Owner & Business Manager
Duncan Brothers Lawn care & Soft cloth
04.2021 - Current
Patient Access Representative
Berkeley Medical Center
2012 - 2014
Associate of Science - Health Care Administration
University of Phoenix
Certificate of Technical Studies - Grief Coach
Naturalistico