Bobbie Jo Thibault
Punta Gorda,FL
Summary
Successful with 30 + years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
Work History
Food Service Worker
Metz Culinary
Fort Myers, FL
10.2021 - 04.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Care/Marketing Specialist
Farm Credit East, ACA
Enfield, CT
10.2011 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Payroll Specialist
Farm Credit East, ACA
Enfield, CT
10.2011 - 08.2021
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Education
No Degree - Travel Industry/Customer Service
Southeastern Academy
Kissimmee FloridaHigh School Diploma -
Rockville High School
Rockville CT06.1984
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Data Entry and Maintenance
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Needs Assessment
Timeline
Food Service Worker
Metz Culinary
10.2021 - 04.2022
Customer Care/Marketing Specialist
Farm Credit East, ACA
10.2011 - 08.2021
Payroll Specialist
Farm Credit East, ACA
10.2011 - 08.2021
No Degree - Travel Industry/Customer Service
Southeastern Academy
High School Diploma -
Rockville High School
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