Years of healthcare experience
Bobbie Marie Willis
Honolulu,HI
Summary
Organized and skillful retired Hawaii Army National Guard Medic with 20 years of experience in leadership, customer service, technical operations, risk assessment, and cultural diversity. Versatile professional skilled in solving complex administrative and analytical tasks while staying calm in emergency situations. Highly knowledgeable and adaptable in high-pressure situations while maintaining sound judgment and reasoned thinking, ensuring tasks are done timely with accuracy. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
6
6
Certifications
Work History
Clinical Administrative Coordinator
UnitedHealth Group, Optum
05.2018 - 06.2023
- Previous subject matter expert for all Inpatient notifications for Hawaii Intake and prior authorizations.
- Performed patient census data reports to generate comprehensive profile of practice's performance.
- Maintained high-level knowledge of Hawaii regulations and patient privacy in accordance with HIPAA.
- Processed prior authorizations for inpatient and outpatient procedures, skilled nursing, and durable medical equipment for in-network and out-of-network providers located in Hawaii and mainland U.S.
- Ensured timely data entry input when notifications are received for emergency, inpatient, and outpatient services.
- Built strong relationships with departments, patients, and providers for optimized care satisfaction.
- Presented feedback on current and new procedures at weekly team meetings.
- Triaged electronic notifications and authorization to proper staff members and departments.
- Navigate and utilize multiple platforms and applications.
Healthcare Specialist /Patient Administrator
Hawaii Army National Guard
01.2004 - 08.2023
- Obtained EMT-B certification and BLS certification and completed multiple training scenarios to include live tissue lab during Basic Combat Team Trauma Training.
- Formulated Microsoft Excel spreadsheet, still in use by higher commands, to include statistical trends and patient tracking that led to receiving national recognition and awards above all Army National Guard units.
- Trained and instructed subordinates and supported units on Combat Life Saver (CLS) skills and certifications.
- Maintained patient privacy in accordance with HIPPA guidelines when dealing with service members in-person visits and health records maintenance for 2800 military personnel.
- Assisted in the preparation of entire brigades, approximately 1500 soldiers, for deployment-administered immunizations, logged and prepared medical records, and assessed soldiers' current medical issues.
- Worked closely with Iraq and Afghan National Army as well as other native forces and instructed Basic Combat Casualty Care.
- Completed necessary reports and documentation on time with accuracy and to specifications while adhering to current unit policies and maintained patient privacy in accordance with HIPAA guidelines.
- Supervised five Soldiers in the Patient Administration section to include training, scheduling, and delegation of duties.
Program Manager
Hawaii Army National Guard
10.2006 - 09.2015
- Obtained required certifications and credentials in Sexual Assault Prevention and Response (SAPR) Victim Advocate, ACE Suicide Intervention, and Master Resiliency Trainer to perform necessary job functions.
- Assist with Sexual Harassment and Response Program (SHARP) and Suicide Awareness directors in supplying prompt and effective psychosocial assessments, evaluations, and briefings.
- Met with Hawaii State Family Program stakeholders on regular basis to assess client progress and propose cost-effective mental health rehabilitation plans.
- Addressed and resolved technical, financial, and operational concerns by collaborating with team members and program directors.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients.
- Facilitated workshops and conducted one-on-one training to educate service members.
- Managed and supervised administrative and daily program operations, following NGB policies and regulations.
Education
Associate of Arts - Liberal Arts And General Studies
Chaminade University of Honolulu
Honolulu, HINo Degree - Psychology
Chaminade University of Honolulu
Honolulu, HI03.2018
Certification of Completion - Patient Administration Specialist
U. S. Army Medical Department Center And School
San Antonio, TX07.2007
Certification of Completion - Healthcare Specialist/Combat Medic
U. S. Army Medical Department Center And School
San Antonio, TX08.2004
High School Diploma -
Waipahu High School
Waipahu, HI06.1997
Skills
- Organization and Time Management
- Policies and procedures
- Verbal and written communication
- Threat Management
- Documentation skills
- HIPAA compliant
- Customer service and assistance
- Multitasking Abilities
- Microsoft Office Proficiency
- Attention to Detail
- Healthcare laws and regulations
- Following up with patients
- Patient interviews
- Patient scheduling abilities
- Detailed patient histories
- Medical terminology knowledge
- Professional telephone demeanor
- Administrative support
Certification
- BLS Provider, American Heart Association - 07/2023-07/2025
- NREMT-Basic, National EMS Certification - 03/01/2004-03/31/2012
- CPC + CPB, AAPC - In progress (01/2024)
Timeline
Clinical Administrative Coordinator
UnitedHealth Group, Optum
05.2018 - 06.2023
Program Manager
Hawaii Army National Guard
10.2006 - 09.2015
Healthcare Specialist /Patient Administrator
Hawaii Army National Guard
01.2004 - 08.2023
Associate of Arts - Liberal Arts And General Studies
Chaminade University of Honolulu
No Degree - Psychology
Chaminade University of Honolulu
Certification of Completion - Patient Administration Specialist
U. S. Army Medical Department Center And School
Certification of Completion - Healthcare Specialist/Combat Medic
U. S. Army Medical Department Center And School
High School Diploma -
Waipahu High School
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