Bobbi Jo Shortt
Charlotte,NC
Summary
Strategic and empathetic Product Manager driving cross-functional alignment and delivering customer-centric solutions. Skilled at translating complex business needs into clear product direction, actionable roadmaps, and measurable outcomes. Known for fostering transparency, accountability, and continuous improvement to accelerate delivery and maximize product impact.
Overview
10
10
years of professional experience
Work History
Senior Manager, Product Operations
Compass Group
09.2021 - Current
- Managed Agile Delivery (RTE + 7 Coaches) and Application Support (5 Analysts + 5 Analysts indirectly), setting strategy through OKRs and operating rhythms.
- Led Product Operations strategy across 12 products, enhancing feedback loops between Product, Engineering, and Support to drive customer-centric prioritization and improve visibility into customer needs.
- Developed and delivered the executive pitch and roadmap for SAFe adoption, securing leadership alignment; executed SAFe implementation strategy.
- Oversaw six Program Increments that resulted in the delivery of major enterprise products, including Dynamics 365 Field Service to hundreds of technicians; Sigma for data and reporting with Snowflake ingesting millions of customer data points from 10+ applications, driving increased cross-sell revenue and recovering $M+ in shrink-related billing; MAXIS for smart product recommendations; and delivering custom solutions multi-$M accounts like Amazon and Meta.
- Directed AI initiatives including a SAFe artifact-creation agent and customer-facing support agent, integrating both into Product, Support, and workflow systems for seamless adoption and measurable operational impact.
Agile Consultant
Self Employed
04.2021 - 08.2021
- Advised multiple environmental non-profit startups on Agile transformation, guiding teams through adoption of Agile principles and scalable workflows to improve delivery speed and cross-functional collaboration.
- Consulted on technology strategy and execution for emerging environmental organizations, leading the selection and implementation of modern project management platforms—including Wrike and Monday.com—to streamline operations, increase visibility, and support organizational growth.
- Trained clients in preparation for Agile certifications such as Professional Scrum Product Owner and Professional Scrum Master.
Director of Operations and Agile Practices
Trendline, Non-profit
08.2020 - 04.2021
- Designed and implemented framework of business model around agile delivery method, advising leadership on agile best practices and provided ongoing training to lean start-up organization.
- Diverted funds to website redesign using growth driven design model to ensure product was hyper-focused on serving customer needs. Successfully launched MVP version of website.
- Oversaw the end-to-end delivery of multiple high-impact digital marketing campaigns, driving measurable engagement and conversion outcomes
- Provided expertise on how to launch strategic initiatives with agile approach and coached three Product Owners on how to set and reach measurable goals that created incremental value toward initiatives.
Scrum Master, Interim Product Owner
Sealed Air Corporation
08.2018 - 08.2020
- Led agile transformation for and served as Scrum Master to three front-end development teams including Scrum Team responsible for complete redesign and launch of corporate website. Redesign included launch of new brand strategy, content creation, photography, SEO strategy, user interface, user experience, and implementation of AEM to serve as new CMS and DAM.
- Served as Interim Product Owner for Scrum Team dedicated to UX/UI and user acceptance testing.
- Implemented SAFe Essential to enable three closely related teams to work together in synchronized way providing transparency to dependencies and risks. Assisted Product Owners in merging individual backlogs into single ART backlog and served as RTE.
- Overhauled existing project management tool so that it was used in transparent and collaborative way.
- Provided ongoing coaching to Scrum Teams on topics like self-organization, prioritization, and transparency to drive further adoption and to ensure organization understood agile and SAFe principles.
- Communicated with global stakeholders on agile transformation to help them understand value and how to best work with Scrum Teams within SAFe Framework.
Sales Coordinator
Allegiance Merchant Services
05.2017 - 07.2018
Medical Scribe
Scribe America
09.2015 - 04.2017
Education
General Biology
Southeastern University
Lakeland, FlSkills
Software:
- ChatGPT
- OpenAI Agents
- M365 Copilot
- Sigma
- Power BI
- Snowflake
- Jira
- Azure DevOps
- Mondaycom
- Confluence
- Trello
- Wrike
- Adobe Experience Manager
- Microsoft Suite
- SalesForce
- AWS
Industry Knowledge:
- Financial Technology
- Web Design
- Packaging
- Automation
- Digital Marketing
- Healthcare
- Food & Beverage
- Technology
Skills:
- Scaled Agile Framework
- Product Management
- Leading teams
- Design Thinking
Accomplishments
Certified SAFe 6 Practice Consultant
Professional Scrum Master, Scrum.org
Professional Scrum Product Owner I, Scrum.org
Volunteer Experience
Women's Employee Resource Group, WIN Charlotte Chapter @ Sealed Air Corporation
Chair Member
Hosting campus events for employees and events students from partnering universities with a focus on empowering women in the workplace, professional development and diversity and inclusion.
Timeline
Senior Manager, Product Operations
Compass Group
09.2021 - Current
Agile Consultant
Self Employed
04.2021 - 08.2021
Director of Operations and Agile Practices
Trendline, Non-profit
08.2020 - 04.2021
Scrum Master, Interim Product Owner
Sealed Air Corporation
08.2018 - 08.2020
Sales Coordinator
Allegiance Merchant Services
05.2017 - 07.2018
Medical Scribe
Scribe America
09.2015 - 04.2017
General Biology
Southeastern University