Bobbi Jo Stankinas
Lebanon,PA
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
21
21
years of professional experience
Work History
Scheduler
PSH Lancaster Call Center
Lancaster, PA
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Scheduler
Pennstate Health
Limespring, US
05.2022 - 12.2023
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Checked patients in and out and collected payments.
Medical Billing Assistant
Rosenfeld,Belser,Davis ENT
US
02.2017 - 05.2022
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Received, sorted, and distributed incoming mail.
- Handled account payments and provided information regarding outstanding balances.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues.
Adminitrative Assistant
Central Medical Ambulance
US
08.2016 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Certified Hemodialysis Tech
PA Dialysis Clinic of Reading
US
11.2007 - 01.2016
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Assisted in training new technicians, sharing expertise on best practices for efficient and effective dialysis treatments.
Certified Nursing Assistant
Golden Living Center - Nursing Home
US
10.2004 - 11.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Certified Hemodialysis Tech - Certification
Reading Dialysis
11.2008
Diploma - undefined
Pottsgrove Senior High
Medical Assistant - Nursing
Western Center Technical Studies
06.2004
Certified Nursing Assistant - Nursing
Western Center Technical Studies
06.2003
Skills
- Effective schedule coordination
- Professional phone communication
- Collaborative teamwork
- Analytical problem-solving
- Scheduling efficiency
- Experienced in medical terminology
- Health insurance verification
- Detail-oriented approach
- Schedule coordination
- Dedicated work ethic
- Client support
- Proficient in handling multiple tasks
- Documentation proficiency
Timeline
Scheduler
PSH Lancaster Call Center
12.2023 - Current
Scheduler
Pennstate Health
05.2022 - 12.2023
Medical Billing Assistant
Rosenfeld,Belser,Davis ENT
02.2017 - 05.2022
Adminitrative Assistant
Central Medical Ambulance
08.2016 - 02.2017
Certified Hemodialysis Tech
PA Dialysis Clinic of Reading
11.2007 - 01.2016
Certified Nursing Assistant
Golden Living Center - Nursing Home
10.2004 - 11.2007
Diploma - undefined
Pottsgrove Senior High
Medical Assistant - Nursing
Western Center Technical Studies
Certified Nursing Assistant - Nursing
Western Center Technical Studies
Certified Hemodialysis Tech - Certification
Reading Dialysis