Bobbi Jo Stankinas
Lebanon,PA
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
21
21
years of professional experience
Work History
Scheduler
PSH Lancaster Call Center
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Scheduler
Pennstate Health
05.2022 - 12.2023
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Checked patients in and out and collected payments.
Medical Billing Assistant
Rosenfeld,Belser,Davis ENT
02.2017 - 05.2022
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Received, sorted, and distributed incoming mail.
- Handled account payments and provided information regarding outstanding balances.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues.
Adminitrative Assistant
Central Medical Ambulance
08.2016 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Certified Hemodialysis Tech
PA Dialysis Clinic of Reading
11.2007 - 01.2016
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Assisted in training new technicians, sharing expertise on best practices for efficient and effective dialysis treatments.
Certified Nursing Assistant
Golden Living Center - Nursing Home
10.2004 - 11.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Certified Hemodialysis Tech - Certification
Reading Dialysis
11.2008
Diploma - undefined
Pottsgrove Senior High
Medical Assistant - Nursing
Western Center Technical Studies
06.2004
Certified Nursing Assistant - Nursing
Western Center Technical Studies
06.2003
Skills
- Effective schedule coordination
- Professional phone communication
- Collaborative teamwork
- Analytical problem-solving
- Scheduling efficiency
- Experienced in medical terminology
- Health insurance verification
- Detail-oriented approach
- Schedule coordination
- Dedicated work ethic
- Client support
- Proficient in handling multiple tasks
- Documentation proficiency
Timeline
Scheduler
PSH Lancaster Call Center
12.2023 - Current
Scheduler
Pennstate Health
05.2022 - 12.2023
Medical Billing Assistant
Rosenfeld,Belser,Davis ENT
02.2017 - 05.2022
Adminitrative Assistant
Central Medical Ambulance
08.2016 - 02.2017
Certified Hemodialysis Tech
PA Dialysis Clinic of Reading
11.2007 - 01.2016
Certified Nursing Assistant
Golden Living Center - Nursing Home
10.2004 - 11.2007
Diploma - undefined
Pottsgrove Senior High
Medical Assistant - Nursing
Western Center Technical Studies
Certified Nursing Assistant - Nursing
Western Center Technical Studies
Certified Hemodialysis Tech - Certification
Reading Dialysis
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