Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

BOBBY ALLEN

Texas City,TX

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate

Northern Tool + Equipment
League City, TX
08.2020 - 03.2025
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed credit card transactions efficiently and securely.
  • Maintained knowledge of sales promotions, return policies, and security practices.
  • Trained new team members on cash register operation and customer service protocols.
  • Executed cashier duties including accepting payments and issuing receipts.
  • Greeted customers to determine needs and provided exceptional service.
  • Organized store by restocking merchandise and maintaining cleanliness of displays.
  • Developed trusting relationships with customers through personalized engagement.

Security Officer

Horseshoe Casino
Bossier City, LA
08.2019 - 06.2020
  • Conducted regular security patrols across facility grounds, parking lots, and perimeter areas.
  • Secured personnel and premises by inspecting buildings and monitoring property.
  • Enforced access control measures by verifying visitor identification prior to entry.
  • Deterred criminal activity through visible security presence and prompt communication with violators.
  • Monitored entrances and exits for unauthorized personnel and prohibited items.
  • Coordinated with law enforcement during incidents while maintaining high levels of alertness.
  • Assisted with crowd control during large events, ensuring safety and compliance.
  • Reported safety hazards for immediate remediation and corrective action.

Security Officer

Securitas Security Services USA
Shreveport, LA
05.2016 - 08.2019
  • Conducted regular patrols of facility grounds, parking lots, and perimeter areas.
  • Secured personnel and property through thorough inspections and vigilant patrolling.
  • Deterred misconduct by maintaining a visible security presence throughout facilities.
  • Monitored surveillance cameras to identify and respond to suspicious activities promptly.
  • Enforced access control measures and verified visitor identification before granting entry.
  • Prepared detailed reports on thefts, violations, and unusual occurrences for further action.
  • Screened individuals and baggage for prohibited items using metal detectors and hand wands.
  • Coordinated with law enforcement during incidents to ensure safety and compliance.

Education

High School Diploma -

FAIR PARK HIGH SCHOOL
SHREVEPORT
08-1992

Skills

  • Customer service excellence
  • Cash handling and register operation
  • Sales techniques and product knowledge
  • Point of sale systems
  • Visual merchandising and display setup
  • Effective communication skills
  • Time management and reliability
  • Attention to detail and professionalism
  • Team cooperation and collaboration
  • Verbal and written communication
  • Telephone etiquette and customer engagement
  • Electronic payment processing
  • Sales goal achievement
  • Conflict resolution and de-escalation techniques
  • Emergency response and management
  • Surveillance monitoring and access control
  • Asset protection strategies
  • Ground patrol and security procedures
  • Legible report writing

Affiliations

  • From 2017-2019, I was a volunteer fireman/first responder with Bossier Parish Fire District 1. I have let my first aid certification expire, but I can renew it if needed. I participated in fire and rescue training and first aid classes.
  • WhoDah Krewe of Glaveston Jan 2025- present I am a volunteer for a pirate krewe in Glaveston. During my time there, I have helped ready the entertainers, give out promotional items, provide emotional support and helped with their charitable work within the community. I walked in the annual ADA walk and I have helped with the Galveston Humane Society.

References

References available upon request.

Timeline

Sales Associate

Northern Tool + Equipment
08.2020 - 03.2025

Security Officer

Horseshoe Casino
08.2019 - 06.2020

Security Officer

Securitas Security Services USA
05.2016 - 08.2019

High School Diploma -

FAIR PARK HIGH SCHOOL

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