Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bobby Belle

Avondale,AZ

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Opendoor
03.2022 - 04.2023
  • Provided direction and guidance to BPO support teams located in India (23), Manila (100), and Jamaica (47) order to achieve production goals
  • Hosted daily and weekly production syncs with internal and external partners concerning goals and metrics
  • Implemented troubleshooting, root cause analysis and issue resolution.

Sr. Team Lead

Uber Technologies Inc.
07.2021 - 03.2022
  • Supervise 8 tech agents directly or through administrative support activities including working with division HR hiring, training, and disciplinary actions
  • Performed mentoring and coaching as needed
  • Established weekly 1:1 meeting and team huddles to provide feedback based on monthly scorecard as well team production metrics

Special Investigator

Uber Technologies Inc.
03.2018 - 07.2021
  • Managed backlog of 10+ violent and non violent sexual related cases daily
  • Collaborated with foreign and domestic law enforcement agencies when needed
  • Executed investigations in accordance with company and judicial guidelines.

Quality Assurance Auditor

Uber Technologies Inc.
03.2017 - 03.2018
  • Conducted 200+ quality audits per week on Manila BPO contacts
  • Facilitated weekly calibration meetings with leadership to review the success and opportunities facing QA
  • Assisted in creation and implementation of global best practices for various

Rider/Driver Tier II Support Agent

Uber Technologies Inc.
01.2016 - 03.2017
  • Established and maintained partner accounts from inception to completion within Vehicle Services
  • Mediated successful lease and return of Uber owned rental vehicles
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Technical Support Supervisor

Compupay Inc
04.2007 - 05.2012
  • Managed 12 PC Support agents
  • Evaluating metrics, approve leave and preparing performance planning and evaluation documents
  • Compile productivity and metrics for monthly and quarterly reports and other required documents.

Merchant Services Operations Supervisor

American Express Business
08.2001 - 01.2007
  • Manage third-party vendors who process and diagnose both proprietary software and hardware
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

Associate’s Degree - Computer Systems Networking and Telecommunications

Estrella Mountain Community College
Avondale, AZ
06.2016

Skills

  • Market and Competitor Research
  • Employee Performance Reviews
  • Process Implementation
  • Business Leadership
  • Manage Operations
  • Help Desk Support

Certification

Managing Meetings

  • Linux Systems Admin 2012 - 2016
  • Cisco Systems Admin 2012- 2016

Timeline

Operations Coordinator

Opendoor
03.2022 - 04.2023

Sr. Team Lead

Uber Technologies Inc.
07.2021 - 03.2022

Special Investigator

Uber Technologies Inc.
03.2018 - 07.2021

Quality Assurance Auditor

Uber Technologies Inc.
03.2017 - 03.2018

Rider/Driver Tier II Support Agent

Uber Technologies Inc.
01.2016 - 03.2017

Technical Support Supervisor

Compupay Inc
04.2007 - 05.2012

Merchant Services Operations Supervisor

American Express Business
08.2001 - 01.2007

Associate’s Degree - Computer Systems Networking and Telecommunications

Estrella Mountain Community College

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