Bobby Clark
Fairburn,GA
Summary
Operating as a motivated and responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than five years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Confidently bringing broad skills in maintenance and bench builds. Always acting as a diligent problem-solver with a resourceful approach to challenges and organized style. Bringing a professional knowledge about electronics and electrical principles. Versed in testing equipment and skilled at building prototypes to help refine designs. Reliable in accurately assembling and thoroughly checking components.
Overview
12
12
years of professional experience
Work History
Senior Lead Technician
Electrical Contractors Incorporated
03.2023 - Current
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Streamlined processes for increased efficiency by implementing new software tools and applications.
- Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
- Improved customer satisfaction rates by providing timely and effective technical support.
- Oversaw the installation and maintenance of hardware and software systems, reducing downtime and increasing overall productivity.
- Developed comprehensive training materials for new hires, promoting a smooth onboarding process and boosting team competency levels.
- Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
- Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Installation of cabling and devices on projects
- Coordinate with onsite point of contact or other contractors as needed.
- Maintain communication with ECI PM on progress and supply daily updates.
- Maintain timekeeping for crew and report to ECI PM weekly
Service Team Leader
Tech-Key
02.2019 - 11.2022
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Install, keep and troubleshoot Microsoft based networks.
Onsite desktop, laptop, server and networking equipment installation, maintenance, and support. - Support devices including printers, scanners, and copiers.
- Support networking devices such as routers, switches, WAPs, and firewalls.
- Physically installing new hardware including workstations, routers, printers, switches, servers and other networking equipment.
- Work with/at the direction of Service Desk Agent, Managed Service Engineer, and Project Manager.
- Install & perform Moves/Adds/Changes to network infrastructure.
- IP based CCTV
- IP based Access Control
Service Technician
VANKIRCK ELECTRIC
04.2017 - 10.2019
- As a Fire Alarm Technician my responsibilities included installing and updating fire alarm systems in commercial and residential buildings, ensuring and performing inspections, test alarms, and troubleshooting or documenting any issues
- My other duties included:
- Coordinate with customers to test, service, keep, and install electronic components if needed.
- Inspect fire alarm/network systems and their components to building/county code
- Finding necessary repairs and recommending preventive maintenance
- Using blueprints to troubleshoot electronic components, relays, control modules and monitor modules
- Follow company and OSHA safety regulations to ensure safe procedures in the workplace
- Responsible for the layout, installation, programming, and service of various low voltage systems
- Completed projects in both residential and commercial fields
- Accountable for supporting and record keeping of inventory
- Pulling and routing CAT 5 or CAT 6 cable in a new construction commercial environment
- Installing support structures (ladders, racks, j-hooks)
- Terminating phone jacks and dressing and terminating patch panels
- Supplying quality installations regardless of varying working conditions
- Install and service fire alarm, Burglar, Card Access, and CCTV systems
- Troubleshooting networking issues
- Install, end, activate, and test low voltage cables and fiber optic cables
Service Technician
Meridian Intelligent Solutions
02.2015 - 04.2017
- As the Service Technician, I delivered exceptional client support as well as:
- Service, installation, and inspection activities on commercial Fire Alarm
- Perform duties such as running conduit, pulling wire, mounting devices, and panels, reading blueprints, and organizing supplies.
- Coordinate the installation activities with all trades to perfect installation time.
- Instruct and train customers on functional operation of the equipment/system
- Conduct simulations and answer questions
- Develop a thorough understanding of integrating a fire alarm system with HVAC controls, smoke management systems, elevator controllers, sprinkler/
suppression systems, card access, security systems and CCTV. - Adhere to all OSHA safety policies and procedures.
Service Technician
OutSource
06.2012 - 01.2015
- As the Service Technician, I delivered exceptional client support as well as:
- Pulling and routing CAT 5 or CAT 6 cable in a new construction commercial environment
- Installing support structures (ladders, racks, j-hooks)
- Terminating phone jacks and dressing and terminating distribution frames (66 or 110 blocks, patch panels)
- Supplying quality installations regardless of varying working conditions
- Install and service fire alarm, Burglar, Card Access, and CCTV systems.
- Troubleshooting networking issues
- Install, end, activate and test low voltage cables and fiber optic cables
Education
BS Administration/Human Resources -
Morehouse
High School Diploma -
Benjamin Elijah Mays High School
01.2011
Skills
- Knowledgeable about NFPA standards, including NFPA 70 and 72
- Experience in security installation, maintenance, or other related fields
- Microsoft Office, Word & Excel
- Terminating CAT5/6 cabling SAP
- Network and PC knowledge
- Electrical wiring
- Knowledge of appropriate color codes for low voltage cabling
- Ability to install and service software and peripherals
- Ability to determine pathways and install cabling support (J Hooks and D Rings)
- Ability to install and terminate CAT5, CAT 6, Fiber, and Copper cable
- Familiarity with installing and terminating Access Control systems (CCTV, Card Access, Cameras, Paging, and Access Points)
- Experience with building out telecom racks and rooms
- Remote Support Management
- Hardware Configuration
- Project Coordination
- Performance Evaluation
- Equipment Calibration
- Circuit Testing
References
Available Upon Request
Timeline
Senior Lead Technician
Electrical Contractors Incorporated
03.2023 - Current
Service Team Leader
Tech-Key
02.2019 - 11.2022
Service Technician
VANKIRCK ELECTRIC
04.2017 - 10.2019
Service Technician
Meridian Intelligent Solutions
02.2015 - 04.2017
Service Technician
OutSource
06.2012 - 01.2015
BS Administration/Human Resources -
Morehouse
High School Diploma -
Benjamin Elijah Mays High School
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