Bobby Darrough
Bloomington,IL
Summary
Dynamic sales professional with a proven track record at Rivian, excelling in customer relationship management and product education. Adept at identifying client needs and delivering tailored solutions, I leverage strong communication skills and attention to detail to drive sales success and enhance customer satisfaction. Committed to fostering team collaboration and achieving results.
Overview
24
24
years of professional experience
Work History
Inside Sales Guide
Rivian
Normal, Illinois
01.2025 - Current
- Guided customers through vehicle features and specifications.
- Demonstrated electric vehicle technology and sustainability benefits.
- Supported training sessions for new sales team members.
- Engaged with potential clients during promotional events and webinars.
- Identified customer needs and provided solutions to meet those needs.
- Assisted customers in selecting appropriate products based on their needs, budget, and preferences.
Security Guard
Carle Hospital
Normal, IL
01.2013 - 08.2025
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified photo IDs and tickets to allow guests passage.
Salesman
Lowes Home Improvment
Meridian, ID
03.2007 - 01.2013
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Displayed promotional material such as signs and banners.
- Updated store planograms in collaboration with management.
Handyman Assistant
Book's Construction
Bloomington, IL
03.2007 - 12.2007
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Operated hand and power tools to complete repairs.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Layed loose insulation materials into areas such as attics and took care to achieve complete and even results.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Sales Associate
Menards Home Improvement
Bloomington, IL
03.2005 - 03.2007
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
Infantryman
United States Army
FT Riley, KS
01.2002 - 12.2003
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Helped team carry out non-combat transitional, security and reconstruction operations.
- Support security, stability, transition and reconstruction operations
- Operated and maintained rifles, machine guns and hand grenades.
Education
High School Diploma -
Normal Community West High School
Normal, IL05.2001
Some College (No Degree) -
Emporia State University
Emporia, KSSkills
- Communications Equipment
- Teamwork and Loyalty
- Offensive and Defensive Combat Operations
- Small Arms Weaponry
- Radio Communications
- Weapons Systems
- Safety Protocols
- Managing Safety Gear
- Technical Guidance
- Squad Leadership
- Report Writing
- PPE Use
- Problem Resolution
- Customer relationship management
- Product education
- Problem solving
- Communication skills
- Team mentoring
- Time management
- Conflict resolution
- Adaptability in sales
- Attention to detail
- Ethical decision making
- Hospitality and accommodation
- Professional demeanor
- Product guidance
- Listening skills
Education and Training
other,other
Timeline
Inside Sales Guide
Rivian
01.2025 - Current
Security Guard
Carle Hospital
01.2013 - 08.2025
Salesman
Lowes Home Improvment
03.2007 - 01.2013
Handyman Assistant
Book's Construction
03.2007 - 12.2007
Sales Associate
Menards Home Improvement
03.2005 - 03.2007
Infantryman
United States Army
01.2002 - 12.2003
High School Diploma -
Normal Community West High School
Some College (No Degree) -
Emporia State University