Hi, I’m
Bobby Dilwyn
J
Mentor,OH
Summary
Never had a coaching
Overview
26
years of professional experience
Work History
Walmart
Sales Floor Associat
11.1999 - Current
Job overview
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Communication with customers professionally and proactively to provide product information and advice.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized customer feedback to improve services and apply best practices.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Implemented effective upselling strategies, contributing to higher average transaction values.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Collaborated with team members to achieve sales targets and improve store performance.
- Boosted sales during promotional events, using strong product knowledge and persuasive selling techniques.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Facilitated seamless shopping experience, from greeting customers to processing sales.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Increased customer loyalty with exceptional service and follow-up on inquiries and complaints.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased overall store revenue by upselling and cross-selling relevant products to customers.
- Provided valuable input during team meetings aimed at improving overall store performance and employee engagement.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Boosted customer loyalty by guiding individuals through reward program enrollment processes and promotional offers.
- Exceeded personal sales targets consistently by actively engaging with customers and showcasing a genuine passion for the products offered.
- Maintained up-to-date knowledge of competitor offerings, using insights to inform tailored sales approaches with customers.
- Handled returns or exchanges efficiently while adhering strictly to company guidelines and procedures.
- Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
- Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
Education
Harding High Fairport Harbor Ohio
High School Diploma from General
06.1995
Skills
Almost 2 decades of retail experience
Timeline
Sales Floor Associat
Walmart
11.1999 - Current
Harding High
High School Diploma from General