Bobby Fuller
Batavia,USA
Summary
Director with 22+ years of experience leading remote and on-site support programs, improving response times and service quality for distributed teams. Directs daily operations, sets practical service standards, and develops staff through targeted training and performance coaching. Seeks to expand remote service capabilities while maintaining compliance and measurable client outcomes.
Overview
1
1
Certification
4
4
years of post-secondary education
26
26
years of professional experience
Work History
Director of Remote Support
TruCare Provider Services
Cincinnati, OH
12.2023 - 08.2026
- Oversaw remote customer support operations, guiding distributed support teams to provide exceptional customer service and meet organizational performance goals.
- Managed daily support activities, established service standards, and implemented processes that enhanced response times and customer satisfaction.
- Managed cross-functional teams to streamline operations and improve efficiency.
- Developed training programs to elevate staff competencies and performance.
- Led strategic initiatives to enhance patient care and service delivery.
Development Center
QUALIFIED INTELLECTUAL DISABILITY PROFESSINAL
SOUTHWEST OHIO
06.2004 - 12.2023
- Independently manages and coordinates overall development and implementation of client - based habilitative programming (e.g., individual program plan, individual behavior guidelines, etc.) for approximately 16-24 individuals with developmental, and mental disabilities.
- Chairs the interdisciplinary team and coordinates services (speech, medical, social services, psychology, psychiatry, vocational, education, recreational, occupational therapy, physical therapy, dental, and dietary) in order to meet client needs and ensure quality care for the client.
- Ensured all services provided were therapeutic and compliant with individual program plans.
- Completed comprehensive annual individual plans and monthly analyses of client status, needs, and UIR trends, providing actionable recommendations.
- Coordinated discussions in team meetings to ensure client needs were effectively addressed.
- Developed tailored client training goals based on interdisciplinary team recommendations.
- Develops client training goals based upon team recommendations.
- Oversaw daily operations at development center to ensure smooth functioning and client support.
Counselor
Talbert House
05.2000 - 06.2004
- Delivered counseling support to teen boys navigating substance abuse challenges, fostering resilience and personal growth.
- Developed treatment plans tailored to each client’s specific needs and goals.
- Facilitated group therapy sessions to promote peer support and shared experiences.
- Led group therapy sessions, encouraging peer support and sharing of experiences to enhance emotional healing.
Education
Bachelor of Science - CRIMINAL JUSTICE
UNIVERSITY OF CINCINNATI
Cincinnati, OH 08.1997 - 05.2000
Associate of Applied Science - ELEMENTARY EDUCATION
Hutchinson Community College
Hutchinson, KS 08.1995 - 05.1997
Skills
- Training & development
- Management training
- Leadership
- Crisis Management
- Conflict Resolution
- Supervisor training
- Coaching Techniques
- Public Presentations
- SharePoint
- Microsoft Word/Office
- Behavior support
- First Aid Certification
Certification
- Driver's License, 11/01/23, 11/30/27
- Annual DODD Training
Additional Information
After I graduated from the University of Cincinnati in 2000, I worked at Talbert House as a counselor for teen boys with Substance Abuse until 2004.
Timeline
Director of Remote Support
TruCare Provider Services
12.2023 - 08.2026
Development Center
QUALIFIED INTELLECTUAL DISABILITY PROFESSINAL
06.2004 - 12.2023
Counselor
Talbert House
05.2000 - 06.2004
Bachelor of Science - CRIMINAL JUSTICE
UNIVERSITY OF CINCINNATI
08.1997 - 05.2000
Associate of Applied Science - ELEMENTARY EDUCATION
Hutchinson Community College
08.1995 - 05.1997