Bobby Griffith
Richmond,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Re
River City Compreshensive
11.2020 - Current
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Signaled pilots manually to correct movements and prevent accidents.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Planned appropriate treatment and discharge schedules to maximize success.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Documented case management activity for accurate, reliable records.
- Tracked client participation in treatment services to identify attendance issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Supported individuals dealing with mental health and emotional issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Educated clients on dangers of substance abuse and prevention techniques.
Banquet Server
SMG
02.2018 - 03.2020
- Answered guest questions about event plans and food service choices.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
Server
18 Seaboard
01.2015 - 11.2016
- Effectively used items in stock to decrease waste and profit loss
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Banquet Server
214 Martin Street Catering
11.2014
- Set up tables with flatware, dishware and glassware by following established protocols
- Prepare food items such as salads, soups or hors d’oeuvres
- Serve prepared food items to guests along with drinks such as juices or colas
- Take requests from guests and ensure that all requests are filled
- Ensure that accurate quantity of food is set up on the banquet table
- Monitor the quantity of food items on the banquet table and ensure that there is enough at all times
- Handle cleaning and resetting duties at the end of an event.
Server
Tomato Pie
02.2014
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Assisted co-workers whenever possible
- Quickly recorded transactions in MICROS system to deliver prompt service.
Server
Dean’s Seafood
02.2013 - 01.2014
- Promptly and consistently reset tables with spotless service ware
- Actively complied with all health department regulations and rectified issues immediately
- Routinely checked menus to verify they were current, clean and wrinkle-free
- Continually kept carpets and floor clear of debris
- Sold Daily Specials and Up sold menu items to increase guest check average
- Issued guest checks and collected payments.
Server
Firebird’s
10.2011 - 01.2013
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Appropriately suggested additional items to customers to increase restaurant sales
- Skillfully anticipated and addressed guests' service needs
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
Computer One, Money Smarts, Customer Service -
Durham Technical Community College
Durham, NC02.2024
Introduction to Hospitality, Housekeeping Management, Food and Beverage Operations, Security and Loss Prevention, Restaurant Management, Accounting and Convention Sales, Front Office Operations, Certified Safe Serve - undefined
Career Academy of New York
New York, NY05.2011
Skills
- Highly responsible and reliable
- Works well under pressure
- Upbeat, outgoing and positive
- Experienced with Point of Sale (POS) and Micros operating systems
- Trained in liquor and wine service
- Serve Safe certified
- Extensive hospitality background
- High-volume dining
- Master of sales techniques
- Motivational Interviewing
- Mental Health Awareness
- Boundary Setting
- Recovery Planning
- Substance Abuse Knowledge
- Legal Compliance
- Investigation Techniques
- Documentation Abilities
- Client Relationship Building
References
Available Upon Request
Certification
- CPRS - Current
- Quick Mar, Ethos, & Lauris - Current
- Medication Distribution - Current
- Crisis Situation Training - Current
Timeline
Peer Re
River City Compreshensive
11.2020 - Current
Banquet Server
SMG
02.2018 - 03.2020
Server
18 Seaboard
01.2015 - 11.2016
Banquet Server
214 Martin Street Catering
11.2014
Server
Tomato Pie
02.2014
Server
Dean’s Seafood
02.2013 - 01.2014
Server
Firebird’s
10.2011 - 01.2013
Computer One, Money Smarts, Customer Service -
Durham Technical Community College
Introduction to Hospitality, Housekeeping Management, Food and Beverage Operations, Security and Loss Prevention, Restaurant Management, Accounting and Convention Sales, Front Office Operations, Certified Safe Serve - undefined
Career Academy of New York