Bobby Mesa
Austin,TX
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Store Manager
T-Mobile
05.2024 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Account Manager
Midtown Motor Company
08.2023 - 05.2024
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Coded and entered at least 75 invoices each day into in-house accounting software.
Account Manager
Samsung Electronics
09.2022 - 06.2023
- Establish and build strong working relationships with store leaders
- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming promotions and/or devices
- Manage and coach the internal team
- Manage client input and feedback for all promotions and/or device launches with detailed direction and timelines
Store Manager
WSS
09.2021 - 09.2022
- Managed a team of 15 employees, trained them in a variety of merchandising and organizational functions
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Recruiting, interviewing, hiring, disciplining and firing staff at the store
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
Regional Recruiter
HSS Inc
07.2020 - 09.2021
- Working closely with hiring managers to define needs and structure the recruitment plan
- Creating and promoting job advertisements, conducting candidate interviews, and exploring new channels for sourcing potential candidates
- Complete all new hire paperwork, including but not limited to W-2 Form, I-9, Direct Deposit, etc.
- Track recruitment KPIs, like time to hire, source of hire and time to fill
- Interview candidates at various stages of the hiring process (phone screening calls, video interviews and in-person meetings)
Third Shift Environmental Supervisor
HSS Inc
10.2019 - 07.2020
- Created cleaning schedules for overnight environmental team and dispatch them to various parts of the hospital as needed
- Conduct daily safety meetings as well as going over daily time goals with team
- Communicated with hospital leadership to ensure rooms were ready for various departments.
Human Resources Generalist
Nueces County Community Action Agency
03.2016 - 10.2019
- Managed interviews, hiring paperwork, and onboarding for additional staff
- Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations
- Maintaining physical and digital files for employees and their documents, benefits and attendance records
- Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
- Maintaining payroll information by reviewing bi-weekly payroll reports for discrepancies.
Education
High School -
Calallen High School
Corpus Christi, TX05.2009
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Documentation review
- Leadership
- Microsoft Office
- Invoicing
- Interviewing
- Office Management
- Human Resources Management
- Payroll
- Data Collection
- Data Entry
- Filing and data archiving
- Data accuracy
- Document processing
- Word processing
Timeline
Store Manager
T-Mobile
05.2024 - Current
Account Manager
Midtown Motor Company
08.2023 - 05.2024
Account Manager
Samsung Electronics
09.2022 - 06.2023
Store Manager
WSS
09.2021 - 09.2022
Regional Recruiter
HSS Inc
07.2020 - 09.2021
Third Shift Environmental Supervisor
HSS Inc
10.2019 - 07.2020
Human Resources Generalist
Nueces County Community Action Agency
03.2016 - 10.2019
High School -
Calallen High School