Bobby Rivers
WI
Summary
Dynamic Field Service and Sales Technician at VIVINT, adept at enhancing customer satisfaction and boosting sales revenue through exceptional product knowledge and effective problem-solving. Proven track record in streamlining sales processes and lead prospecting, complemented by strong CRM proficiency and a commitment to delivering outstanding customer experiences.
Professional with robust background in sales and technical support, prepared to drive results and enhance client satisfaction. Skilled in diagnosing and resolving technical issues, optimizing product performance, and fostering client relationships. Strong focus on team collaboration, adaptability, and delivering high-quality outcomes. Recognized for problem-solving abilities, effective communication, and reliability in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Field Service and Sales Technician
VIVINT, Smart Home Pro
05.2022 - 10.2024
- Streamlined sales processes for increased efficiency, resulting in higher close rates.
- Collaborated with the marketing team to develop targeted promotional campaigns that boosted lead generation.
- Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
- Participated in trade shows and conferences, expanding brand awareness and generating new leads for the sales pipeline.
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Increased sales revenue by providing exceptional product knowledge and technical support to customers.
Conveyor Belt Technician
Industrial Conveyor Belt Systems
01.2018 - 04.2022
- Collaborated with cross-functional teams during equipment upgrades or modifications, ensuring seamless integration into existing systems without disruption to production schedules.
- Received and verified incoming parts, materials and supplies, cross-referencing inventories with orders to match parts with complex belt systems.
- Optimized conveyor belt performance by accurately aligning belts and adjusting tension as needed.
- Enhanced overall plant performance by sharing best practices and leveraging collective expertise of the conveyor belt technician team.
- Observed prescribed safety rules and regulations, maintaining neat and orderly work areas and mitigating occupational hazards.
- Troubleshot equipment, solved problems and enhanced production process to meet production goals.
Machine Operator
Frazier Industrial
01.2017 - 05.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
Education
Horry Georgetown Technical College
Conway, SC05-2016
Skills
- Sales strategies
- CRM proficiency
- Territory management
- Customer service
- Time management
- Lead prospecting
- Customer experience enhancement
- Problem-solving abilities
- Troubleshooting
- Proficient in Microsoft, Excel and Powerpoint
Timeline
Field Service and Sales Technician
VIVINT, Smart Home Pro
05.2022 - 10.2024
Conveyor Belt Technician
Industrial Conveyor Belt Systems
01.2018 - 04.2022
Machine Operator
Frazier Industrial
01.2017 - 05.2017
Horry Georgetown Technical College
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