Bobby Robinson

• Answered inbound calls, chats, and emails to facilitate customer service.
• Scheduling medical trips for members to medical appointments, per the insurance company's requirements.
• We are updating member account information.
• Assisting members with ride assistance for gas reimbursements.
• Acknowledged for schedule adherence, call quality, calls per day, and talk time.

• Responsible for troubleshooting Android and iPhone devices.
• Completed device activations and updates for cell phones.
• Duties also included billing questions and adjustments, payment arrangements, and processing payments.
• Promoted from agent to floor support to CMT (Customer Manager Trainee).
• Assisted agents with escalation calls and coaching.
• Inducted into the President Club for work ethics.

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• In a high call volume environment, verified medical insurance for Medicaid recipients while navigating multiple software applications.
• Arranged and verified transportation for patients and clients with accuracy.
• Performed all work responsibilities while following Federal and State guideline pertaining to patient confidentiality.

• Managed accounts that specialized in supply chain and logistics.
• Focused on building strong relationships with the various companies.
• Contracted with our facilities while maintaining corporate values and goals.
• Oversaw several high-end contracts, including a contract that averaged over $5M per year in revenue.
• Averaged $50K+ in revenue increases per account yearly.