Bobby Smith

SBA Contract:

• Processing SBA R1 Paycheck Protection Program loans.
• Select or devise steps necessary to complete assignments.
• Maintaining wide variety of financial or other records (stored both manually and electronically).
• Completing coverage by delivering policies, planning future follow-up conversations and evaluating needs.

• FDIC contract:
• Managing and monitoring access control request for FDIC network access and DRR applications, according to SOP’s.
• Administering Information Security training (ensuring that users complete online initial awareness and annual refresher awareness), following SOP’s.
• Processing Service Now help desk tickets related to ISU security activities. Creating and submitting request for disabling or inactivating NT IDs. Creating and submitting request for NT or ACF2 IDs password resets or activations.
• Responding to request assigned to the ISU by the Help desk. Request includes resolving access issues for DRR applications, as well as applications hosted by third parties on behalf of DRR. Other examples of tickets assigned to ISU include application unavailability, iPhone and mobile hot spot requests and troubleshooting remote access.
• Responding to ISU telephone hotline and ISU email box requests according to SOP.
• Preparing and maintaining documentation and standard operating procedures for support activities.
• Creating and maintaining content for the ISU web page on the FDIC Intranet.
• Preparing DRR briefing and training materials on information security topics.
• Using Microsoft Access and SQL to import compare and manipulate user account data to identify and report on inconsistencies and other issues.

FDIC Contract:

(Task 2 z/OS Mainframe Operations / Production Control (BMC-Control O & Open Systems)

(Task 4 Front end Security – ACF2) Access Control, User Permissions, Account Management and Disaster Recovery

Responsible for Discovery phase through the successful completion of the contract transition.

Attended over the shoulder discovery meetings with FDIC z/OS mainframe and Access Control Facility 2 (ACF2) subject matter experts. Attended shadowing sessions with incumbent staff members to ensure current protocol were being followed.

Updated task managers on statuses and completion of milestones and measurable goals. Identified key issues, collected and reviewed current documentation including SOP’s, run sheets, and security protocols. Ensured that all Service Level Agreements were up to date.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Acquisition and Resale of Residential Real Estate in the Washington, D.C. Metro Area
• Real Estate Investment Company With a strong focus on acquiring single family and multi-family properties to buy and hold, rehab and resale, and to sell to fellow investors.

United States Customs and Border Patrol Contract:

Paragon Solutions Contract:

• DHS/CBP PKI (RA) - Certificate Authority - Created certificates through the Entrust Security manager, certificates created with 2048 encryption, distributed certificates to the end user.
• Assisted end users on how to create the CSR in order for the installation of the certificates to be digitally signed and encrypted on the requested device. Reference numbers and Authorization codes transferred securely through encrypted email to certified end user.
• Provided customer support and maintained secured access to information security database used by CBP and DHS government agencies via CA Top Secret and CA ACF2.
• Researched responses and resolved problems to security events and incidents, following procedural guidelines to ensure consistent accomplishment of operational goals.
• Provided customer training, advice, and guide users on a wide range of complex issues.
• Processed CBP 7300 Background Investigation forms for CBP and DHS employees.
• Ensured that the System Control Officers use proper procedures when updating user profiles and resetting mainframe passwords.
• Processed Remedy tickets, Separation forms (241/242) and emergency access profiles for Developers and users.
• Created and maintained user accounts via Access Control Facility 2 (ACF2) and Identity and Access Management Service (AMS), managed user permissions for Production, Non Production, Test LPAR’s, CICS and M204 Database Regions on IBM z/OS mainframe for all CBP employees.
• Created new user accounts for TACACS, VMS and ACS applications for CBP and DHS employees.
• Performed routine audits by running violation reports to identify potential issues and trends.
• Identified potential vulnerabilities, and/or audit findings as measured against Federal Information Security Management Act (FISMA) controls in current information security procedures.
• Participated in developing procedures to assure compliance to FISMA controls, and CBP security policies and procedures. Maintained familiarity with latest NIST 800-53 publications.

Aries Systems International, Inc.

United States Customs and Border Patrol Contract:

• DHS/CBP PKI (RA) - Certificate Authority - Created certificates through the Entrust Security manager, certificates created with 2048 encryption, distributed certificates to the end user. Assisted end users
• on how to create the CSR in order for the installation of the certificates to be digitally signed and encrypted on the requested device. Reference numbers and Authorization codes transferred securely through encrypted email to certified end user.
• Provided customer support and maintained secured access to information security database used by CBP and DHS government agencies via CA Top Secret and CA ACF2.
• Researched responses and resolved problems to security events and incidents, following procedural guidelines to ensure consistent accomplishment of operational goals.
• Provided customer training, advice, and guide users on a wide range of complex issues.
• Processed CBP 7300 Background Investigation forms for CBP and DHS employees.
• Ensured that the System Control Officers use proper procedures when updating user profiles and resetting mainframe passwords.
• Processed Remedy tickets, Separation forms (241/242) and emergency access profiles for Developers and users.
• Created and maintained user accounts via Access Control Facility 2 (ACF2) and Identity and Access Management Service (AMS), managed user permissions for Production, Non Production, Test LPAR’s, CICS and M204 Database Regions on IBM z/OS mainframe for all CBP employees.
• Created new user accounts for TACACS, VMS and ACS applications for CBP and DHS employees.
• Performed routine audits by running violation reports to identify potential issues and trends.
• Identified potential vulnerabilities, and/or audit findings as measured against Federal Information Security Management Act (FISMA) controls in current information security procedures. Participated in developing procedures to assure compliance to FISMA controls, and CBP security policies and procedures. Maintained familiarity with latest NIST 800-53 publications.

Senior Mainframe Production Control Analyst II (Scheduler) Aries Systems International, Inc.

(DoD / US Navy Contract, SPAWAR Project)

• Provided scheduling, troubleshooting and technical support following established protocols for daily JES 2 batch processing through the BMC Control-M scheduling software and the Enterprise Control Station (ECS) cross platform application between the ECS and the IBM z/OS mainframe. Daily production processing consisted of approx. 1,500 batch jobs that initiated recorded and tracked call-up orders for enlisted, reserve and officer personnel, payroll, manpower deployment and other multifaceted actions that support US Naval personnel and operations worldwide.
• Monitored the UNIX server to maintain connectivity with the IBM z/OS mainframe and system reboots.
• Made temporary and permanent modifications to the Job Control Language (JCL) and production scheduling libraries, following protocols established by Change Control, System Analyst and System Programmers.
• Maintained system error logs, created and updated system flowcharts.
• Ensured that M204’s and CICS database regions were available for systems analyst and programmers.
• Verified classified File Transfer Protocol (FTP) messages were properly disseminated among Systems analyst and Systems Programmers, performed clean up routine on the FTP server.