Shawnae Howard
Grand Prairie,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
17
17
years of professional experience
Work History
Loan Processing Assistant
Amerihome Mortgage (WAB)
Irving, Texas
03.2026 - Current
- Reviewed borrower documentation for completeness and compliance with company standards.
- Coordinated communication between borrowers, underwriters, and loan officers.
- Maintained electronic filing systems for loan files and documentation.
- Assisted in preparing closing documents for final loan approval.
- Monitored loan processing timelines to ensure timely completions of tasks.
- Analyzed applicant's credit history and income statements for accuracy.
- Updated databases with current borrower information as needed.
Chain of Title Administrator
Vendor Resource Management
01.2026 - 03.2026
- Cleared assignment chains by creating curative documents to ensure compliance
- Followed client specific instructions to accurately create real estate documents
- Review and enter data from images of real estate documents
- Reviewed handling procedures regularly to ensure compliance with guidelines.
- Mapped process flows to efficiently route orders to designated areas
Document Administration - Title Specialist III
Newrez, LLC
11.2025 - 01.2026
- Reviewed property titles for accuracy and compliance with regulations.
- Coordinated title searches and gathered necessary documentation for transactions.
- Communicated with clients to clarify title issues and resolve discrepancies.
- Processed AVRs for timely recording of assignment of mortgage.
- Reviewed assignment of mortgage documents to ensure accurate system recording.
Post Closing/Shipping Specialist
Green Brick Mortgage
11.2024 - 10.2025
- Shipped original notes and security instruments to investor for processing.
- Balanced closing disclosures to ensure accuracy in financial documentation.
- Reviewed loan documents for accuracy, followed up on title insurance, and gathered missing information to ensure compliance and completeness.
- Processing all Fees related to loan closing
- Executed various administrative tasks to support team operations and contribute to overall workflow efficiency.
General Assistant
First American Title-Temp
07.2024 - 10.2024
- Assisted in processing title transactions and maintaining accurate records.
- Reviewed recorded title and security instruments to ensure accuracy and compliance
- Collaborated with team members to ensure timely document preparation and distribution.
- Corrected and dispatched documents to custodian for secure storage
- Managed incoming phone calls and directed inquiries to appropriate departments.
Closing Coordinator
Benchmark Mortgage
02.2022 - 05.2024
- Reviewed FNMA/FHLMC/GNMA/Cenlar and Comerica pipelines of over 50 files for shipping to investors
- Ensured accurate reporting of all loans to MERS and timely transfers
- Cleared outstanding conditions from investors to facilitate loan purchases
- Review all HUD/TIL, Closing Disclosures, First Payment Letters and Initial Escrow Account Disclosures
- Ensuring all Escrowed loans such as taxes and insurance are paid
- Provide any discrepancies to the right department for correction
Post Close/Bond Shipper
Supreme Lending
12.2020 - 01.2021
- Posted closed loan files delivered within required timeframes, including FHA, VA Rural Housing, and Bond Loans.
- Reviewed pipeline of 25+ files for timely shipping to investors
- Validated all information before shipping to investors, ensuring accuracy of signatures and documentation
- Ensuring closed files and collateral documents are following underwritten guidelines and loan programs
- Cleared outstanding conditions from investors to facilitate purchase
- Ensure all loans are reported to MERS and transferred accordingly
Closing Coordinator
Inspire Closing Mortgage Corporation
09.2020 - 12.2020
- Reviewed tax documents and payoff statements to ensure accuracy before closing
- Confirmed closing dates, locations, documentation, and funds due to facilitate timely closings
- Address inquiries from clients, borrowers, attorneys, or staff in a timely manner
- Reviewed Closing Disclosures (CD) to ensure accuracy and compliance with final CD from client
Collateral Analyst/Post Close Audit
Fairway Independent Mortgage
04.2016 - 09.2020
- Collaborated with title companies and loan officers to secure signatures and dates on all closing documents
- Reviewed and processed all closed loan documents, preparing and delivering notes to investors for timely funding
- Post close all files that were cleared to fund
- Review all HUD-
- Ensured proper registration of Allonge notes in Encompass 360 for compliance.
- Prepared shipping documents for FedEx delivery to investors, ensuring compliance with documentation requirements
- Process Reverse Mortgages
Loan Administration/Boarding Specialist/Customer Service Representative
Pacific Union Financial, LLC
02.2014 - 04.2016
- Deal directly with customers either by telephone or electronically including, but not limited to
- Followed up promptly on escalated customer inquiries to enhance customer satisfaction and resolve issues efficiently
- Input and verify escrow information, including PMI, hazard/wind/flood insurance, and various taxes to ensure accurate loan management
- Perform doc data review for newly originated loans and loans being transferred using the MSP platform
- Register loans on MERS
- Update/change borrower information
- Ensured timely posting of payments
- Perform corrections to credit reporting to all 3 major credit bureaus through a daily task from customer relations team or through E-OSCAR
Collateral Analyst/Post Close Audit
West Star Mortgage Inc.
10.2012 - 02.2014
- Received and reviewed all closed loan documents, prepared, and delivered all notes to investors
- Collaborated with title companies and loan officers to verify all closing documents were signed and dated by borrowers, ensuring compliance and facilitating smooth transactions
- Processed Fannie Mae, Freddie Mac, Conventional and Construction loan documents for closing
- Acted as liaison for Wells Fargo Bank, addressing unmet conditions for loan purchases to resolve issues and expedite funding
- Post close all files that were cleared to fund
- Ensured HUD compliance during review
- Registered allonges in Encompass 360 and Superior Encompass to maintain accurate loan documentation and streamline post-closing processes
- Scanned loan docs into the Blitz Doc system
- Shipped loans to investors once purchased
Special Loans Processor
Homeward Residential
02.2010 - 10.2012
- Processed loan modifications for different types of cases
- Utilized Lender Processing Services LPS Director software to streamline loan processing
- Conducted quality control on completed loan modifications to ensure accuracy
- Ensured system maintenance processed per modification documents
- Researched and processed loan payments to ensure accuracy
- Researched and completed daily tasks efficiently
Payment Processor
American Home Mortgage (AHMSI)
02.2009 - 02.2010
- Transaction Management: Process and verify high volume electronic payments, including credit card, ACH, and wire transfers, ensuring data accuracy and timely processing.
- Discrepancy Resolution: Investigated and resolved payment discrepancies, including chargebacks and settlement errors, by collaborating with banks and customers to ensure accurate financial transactions.
- Compliance: Ensure adherence to payment card industry (PCI) compliance standards to protect customer financial data.
- Record Maintenance: Maintained transaction records and reconciled payment batches daily against financial records and bank statements to uphold data integrity.
- Reporting: Generated detailed reports on transaction activity, processing fees, and payment trends to facilitate informed financial analysis and decision-making.
- Customer Interaction: Communicate with customers to address billing inquiries, resolve failed payments, and update payment information.
- Same company as below company sold
Education
Associate degree - Arts
University of Phoenix
Phoenix, AZ05-2015
Skills
- LPS/MSP software
- Empower software
- MERS system
- LendingPad application
- E-Oscar system
- Encompass 360 platform
- LoanSpan software
- Veritex system
- OnBase document management
- Insight IQ analytics
- Payment processing
- Data entry and management
- Microsoft Office Suite
- Presentation design
Timeline
Loan Processing Assistant
Amerihome Mortgage (WAB)
03.2026 - Current
Chain of Title Administrator
Vendor Resource Management
01.2026 - 03.2026
Document Administration - Title Specialist III
Newrez, LLC
11.2025 - 01.2026
Post Closing/Shipping Specialist
Green Brick Mortgage
11.2024 - 10.2025
General Assistant
First American Title-Temp
07.2024 - 10.2024
Closing Coordinator
Benchmark Mortgage
02.2022 - 05.2024
Post Close/Bond Shipper
Supreme Lending
12.2020 - 01.2021
Closing Coordinator
Inspire Closing Mortgage Corporation
09.2020 - 12.2020
Collateral Analyst/Post Close Audit
Fairway Independent Mortgage
04.2016 - 09.2020
Loan Administration/Boarding Specialist/Customer Service Representative
Pacific Union Financial, LLC
02.2014 - 04.2016
Collateral Analyst/Post Close Audit
West Star Mortgage Inc.
10.2012 - 02.2014
Special Loans Processor
Homeward Residential
02.2010 - 10.2012
Payment Processor
American Home Mortgage (AHMSI)
02.2009 - 02.2010
Associate degree - Arts
University of Phoenix