Years of Experience
Hi, I’m
Brittany Deppe
Midvale,UT
Summary
Experienced and detail-oriented Bankruptcy Specialist with twelve years of expertise in the mortgage industry involving originations, collections, default management and bankruptcy - managing loan ledgers through the bankruptcy process. Proven track record in executing and completing ledger tasks with precision, including Acquisitions, Proof of Claims, Notice of Final Cures, Motions for Relief, Agreed Orders, Notices of Default, and Closings. Adept at verifying borrower payment history, resolving discrepancies, and ensuring accurate updates to the system of record. Strong communicator with a history of handling inquiries from bankruptcy attorneys and internal departments, and providing insightful feedback to management. Committed to adhering to all applicable investor timelines, company policies, and federal and state regulations. Excited to contribute to Carrington Mortgage Services' mission of delivering exceptional customer care and supporting homeownership experiences.
Overview
16
11
years of professional experience
Work History
Lennar Mortgage
Loan Analyst
2023.07 - Current (1 year & 2 months)
Job overview
- Employment Verification: Conduct thorough verifications of customer employment to ensure accuracy and completeness of employment details.
- Occupancy Validation: Confirm intended occupancy of properties by customers to ensure compliance with loan application requirements.
- Property Report Analysis: Pull and analyze property reports to assess property values and conditions, aiding in loan decision-making processes.
- Process Improvement: Provide feedback and suggestions to training teams for process improvements and increased efficiency in loan processing.
State Of Utah
State Long-Term Care Ombudsman Volunteer Coord.
2023.03 - 2023.05 (2 months)
Job overview
- Volunteer Recruitment: Identify, recruit, and onboard new volunteers to support long-term care advocacy and provide necessary training and resources.
- Training and Development: Develop and deliver comprehensive training programs for volunteers, covering key aspects of long-term care regulations, advocacy skills, and effective communication.
- Volunteer Support: Provide ongoing support and supervision to volunteers, including regular check-ins, addressing concerns, and offering guidance to ensure effective advocacy.
- Collaboration and Outreach: Partner with long-term care facilities, community organizations, and other stakeholders to enhance program impact and advocate for residents’ rights and needs.
- Facility Travel: Travel between multiple long-term care facilities to provide on-site support, oversee volunteer activities, and ensure consistent program implementation across locations.
Guaranteed Rate Affinity, Inc
Mortgage Loan Officer Assistant (LOA)
2020.08 - 2022.12 (2 years & 4 months)
Job overview
- Enhanced Loan Officer's Growth: Supported multiple Loan Officers in increasing origination volume by adding value through strategic initiatives.
- Event Coordination: Planned and executed monthly events with Marketing Department to strengthen Loan Officer's brand and community relationships.
- Administrative Support: Provided phone and email support, managed calendars, scheduled meetings, and coordinated closings and follow-ups with referral partners.
- Database Management: Oversaw database management for borrowers throughout loan application process and post-closing.
- Loan Structuring Assistance: Assisted with structuring various types of loans (FNMA, FHLMC, VA, USDA, Jumbo) including research, income calculation, document collection, and post-underwriting support.
- Operational Support: Collaborated with operations teams on unique or challenging files and provided general support as needed.
- Position Closure: Role was eliminated due to company-wide restructuring.
Select Portfolio Servicing, Inc
Bankruptcy Specialist
2013.04 - 2020.08 (7 years & 4 months)
Job overview
- Customer Service Excellence: Managed inbound and outbound calls in call center, meeting or exceeding KPIs and maintaining detailed CRM entries for comprehensive customer interaction records.
- Task Accuracy and Efficiency: Consistently completed tasks on time with high accuracy, contributing to team performance goals and assisting with task delegation to meet month-end targets.
- File Transition Coordination: Collaborated with internal and external parties, including attorneys and court personnel, to ensure smooth file transitions through bankruptcy courts.
- Loan Onboarding: Handled loan onboarding tasks such as pipeline management, data entry, financial reconciliation, and bankruptcy plan reviews, with escalations as needed.
- Bankruptcy Documentation: Managed and processed various bankruptcy-related documents including Acquisitions, Proof of Claims, Notices of Final Cures, Motions for Relief, Agreed Orders, and Notices of Default.
- Training and Development: Trained new hires in all aspects of bankruptcy role, including problem-solving, task management, and meeting performance metrics through coaching and shadowing.
Skills
- Mortgage Servicing & Lending
- Customer Service
- Time Management & Efficiency
- Ledger Reconciliation
- Communication
- Problem-Solving & Research
- Detailed and Thorough
- Work From Home / Remote Work
- Lexis Nexis
- MSP/LPS/Black Knight
- MS Office, Intermediate Excel
- Encompass
- CRM Software
- DocuSign
SYSTEMS:
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Loan Analyst
Lennar Mortgage
2023.07 - Current (1 year & 2 months)
State Long-Term Care Ombudsman Volunteer Coord.
State Of Utah
2023.03 - 2023.05 (2 months)
Mortgage Loan Officer Assistant (LOA)
Guaranteed Rate Affinity, Inc
2020.08 - 2022.12 (2 years & 4 months)
Bankruptcy Specialist
Select Portfolio Servicing, Inc
2013.04 - 2020.08 (7 years & 4 months)
Jordan High School
High School Diploma
Education
Jordan High School , Sandy, UT
High School Diploma
05.2007
Volunteer Work
Family Promise of Salt Lake - Planning & Logistics Coordinator, 07/2015 - Current
https://familypromisesaltlake.org/
- Oversee volunteer placement needs in the Salt Lake Chapter. Coordinating volunteers via volunteer outreach, processing, and follow up.
- Maintain Volunteer calendar and communicate needs with Board of Directors and other committee members as necessary.
- Provide safe and clean facilities to serve program needs and other tasks as necessary.
- Support families and other volunteers, establish relationships, and ensure comfort and success in the program.
Volunteer Work
- Family Promise of Salt Lake - Volunteer Planning & Logistics Coordinator, (07/2015 - Current)
https://familypromisesaltlake.org/
- Humane Society of Utah - Foster Care Provider for Pets, (07/2015 - Current)
07/2015 - Current
https://utahhumane.org
Similar Profiles
Ezio CompariniEzio Comparini
Mortgage Loan Officer at Lennar MortgageMortgage Loan Officer at Lennar Mortgage
FARAN GAINESFARAN GAINES
Senior Loan Processor at Lennar MortgageSenior Loan Processor at Lennar Mortgage
Michelle SingerMichelle Singer
Mortgage Underwriter at Lennar MortgageMortgage Underwriter at Lennar Mortgage