Bobby Smith

- Use many recourses in an efficient manner to provide the best possible answers / resolutions for the customer

- Assist in many troubleshooting scenarios for many products

- Communicate with Vendors and Merchandising

- Obtain many documents from that was able to be sent to customers to further assist there answers and troubleshooting tips

- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions

- Manage inbound calls/emails on a daily basis and assisting in whatever the customer needs

- Processing orders over the phone, purchase orders

- Assist in multiple multiple location orders for larger customers

- Assisted customers in navigating the company website or mobile app for self-service options when applicable

- Helped with multiple projects

-Maintained coverage clips from earned media campaigns

-Helped manage agency social channels (e.g. post calendars, content ideas, community engagement, etc.)

- Developed media lists for client PR

-Communication with clients and internal team on a day-to-day basis

-Assisted in writing press releases and newsletters for clients and internal team

-Developed a social media metrics presentation which involved the impressions, engagements and interactions for our company's Facebook, Instagram and LinkedIn accounts

- Maintained all city parks around Oak Creek

- Was given a number of tasks throughout the day which sharpened my time management skills

-Tasks included maintaining baseball fields, trimming, picking up garbage throughout the parks, cleaning pavilions and many more

- Completed the work in a timely manner and always looked for efficient ways to complete the daily tasks

- Worked independent many days which kept me very organized and detailed