Summary
Overview
Work History
Education
Skills
Timeline
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Bobby St. Hilaire

Laredo

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Dedicated to positive performance of the business and achieving set targets.

Overview

15
15
years of professional experience

Work History

Team Manager

Gucci
10.2018 - 05.2024
  • Manage men's department from 2018 to current. Sales by year: 2019 -$1.44 mill, 2020-$2.44 mill, 2021-$3.59 mill, 2022 flat to 2021 and 2023 trending up to LY.
  • Women's department have recently now also come under my leadership where I'm tasked with growing that portion of the business.
  • Administered monthly and annual reviews to direct reports of client advisors and set clear and measurable goals, action plans and follow-up procedures specifically for sales goals and appointment sales.
  • Led employee relations through effective communication, coaching, training and development.
  • Work jointly with client advisors to assist with KPIs, closing sales, cross selling and upselling of merchandise.

Sales Supervisor

Gucci
07.2012 - 10.2018
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Checked store merchandise regularly for proper display and replenishment.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

Sales Supervisor

Hugo Boss
09.2011 - 07.2012
  • Played vital role in take store from $11 mill to $15 mill
  • Played vital role in the role out of 'Clienteligence' a data capture and communication tool on POS. Coaching team members on its usage and monitored monthly progress.
  • Managed pop-up store from Nov 2011-Jan 2012 to ramp up business for the brand. Pop-up store grossed $2 million.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Supervised team of 20+ employees within areas of customer service, cash handling, inventory and sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Sales Associate

Hugo Boss
08.2009 - 09.2011
  • Promoted from part time to full time sales in first month from hire date.
  • Surpassed annual sales goals consistently on average of 10%. Best year 2010 surpassing sales goals by 15%.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Science - Business Administration

Orange County Community College
Middletown, NY
05.2009

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06.2002

Skills

  • Customer Service
  • Managing and inspiring team members
  • Goal oriented
  • Microsoft Word, Excel and Power Point proficient

Timeline

Team Manager

Gucci
10.2018 - 05.2024

Sales Supervisor

Gucci
07.2012 - 10.2018

Sales Supervisor

Hugo Boss
09.2011 - 07.2012

Sales Associate

Hugo Boss
08.2009 - 09.2011

Associate of Science - Business Administration

Orange County Community College

High School Diploma -

Mount Vernon High School

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Bobby St. Hilaire