Bobby Wiley

• Analyze driver scorecards, route data, and compliance metrics to identify trends and improvement opportunities.
• Train drivers on defensive driving, safe vehicle operation, and accident-prevention strategies.
• Develop structured training programs and SOPs to improve delivery quality and reduce operational risk.
• Conduct classroom and on-road training sessions to reinforce safety standards.
• Maintain detailed training records, certifications, and performance documentation for leadership review.
• Provide ongoing coaching and refresher courses to improve efficiency and reduce incidents.
• Managed over 50 delivery routes per day, ensuring an average of 13,000 packages were successfully delivered daily

• Completed 300–700+ mile same‑day hauls with 98–100% on‑time delivery.
• Transported 2,000–10,000 lb loads using gooseneck/flatbed trailers with zero cargo‑shift incidents.
• Maintained a zero‑accident record and 100% DOT compliance across all routes.
• Performed daily pre/post‑trip inspections, identifying mechanical issues with 100% reporting accuracy.
• Managed load securement using chains, binders, straps, and tarps with zero CSA violations.

Delivered high‑value and time‑sensitive freight with zero customer complaints.

• Maintained 98–100% attendance, supporting uninterrupted service during peak demand.

• Completed high-volume delivery routes with strong accuracy and time management.
• Ensured compliance with DOT and company safety procedures.
• Assisted with loadout and supported new drivers with route guidance.

• Transported palletized freight from Amazon warehouses to USPS facilities.
• Coordinated with warehouse and postal staff to streamline unloading and reduce delays.
• Maintained accurate delivery documentation and DOT-compliant inspections.

• Oversaw daily operations and ensured high-quality customer service.
• Analyzed performance data to identify trends and implement process improvements.
• Trained and coached staff to improve efficiency and accuracy.

• Managed escalated customer issues and claims resolutions.
• Provided coaching and feedback to improve team performance.
• Maintained accurate reporting and communication with clients.

• Handled customer inquiries and provided solutions to issues.
• Maintained customer satisfaction through effective communication.

• Developed sales strategies to meet targets.
• Built and maintained client relationships.