Bobby Williams
Jersey City,NJ
Summary
Customer service-oriented Manager offering expertise in improving overall business revenues through active client engagement and exposition. A valuable and committed professional with a background in sales and overseeing highly competent team members. Ready to take on a new role with a company where a strong work ethic and pleasant demeanor will be appreciated.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Fitness / PTM
Retro Fitness
Jersey City, NJ
04.2022 - 06.2024
- Having previously worked the front desk at Retro Fitness in my younger years, I was already familiar with greeting members, resolving accounts, closing and opening procedures, cashiering, promotional emailing and cold calls.
- Designed promotional materials such as brochures, newsletters and posters to increase awareness of services offered by the facility.
- Provided individual support and counseling on general wellness and nutrition.
- Achieved or exceeded financial and personal training goals consistently.
- Built and established lasting relationships using encouragement and personal support.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Facilitated communication between staff members by creating a team-oriented work environment.
- Maintained records of client activity including attendance logs, workout plans and assessment results.
- Monitored daily operations of the Fitness Department while providing leadership when needed.
- Hired, trained and supervised staff of 7 personal trainers, instructors and other fitness professionals.
- Analyzed financial statements on a monthly basis to identify cost savings opportunities.
- Developed, implemented and monitored fitness programs for members of all ages.
- Conducted regular assessments of client progress to measure success of program goals.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Sales Account Manager
Tempus
New York City, NY
07.2021 - 03.2022
- Developed and implemented sales strategies that resulted in increased revenue.
- Prepared detailed presentations outlining features, benefits of products, services being sold.
- Assisted in developing strategies for increasing brand awareness among target audiences.
- Built strong relationships with clients by providing exceptional customer service.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Collaborated with marketing team to design promotional materials for products and services being sold.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Hired, coached, developed and motivated team to achieve daily revenue goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Upsold add-on services to existing customers, generating incremental revenue gains.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
General Manager
Johnny Rockets
Jersey City, NJ
12.2020 - 07.2021
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed, hired, and trained employees on duties, policies, procedures, and key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, payroll, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Sophomore year -
William Paterson University
06.2024
Diploma -
William L Dickinson
06.2016
Skills
- Leadership
- Creativity
- Event coordination
- People person
- Team player
- Work ethic
- Client Relations
- Verbal and written communication
Certification
- Certified Master Personal Trainer
- NY security license
- CPR/AED certification
- Valid NJ drivers license (with personal transportation)
Affiliations
- Boy scouts of America
- Volunteers of America clothing drive
- Owner of a small media business
- Active boxing practitioner
Timeline
Director of Fitness / PTM
Retro Fitness
04.2022 - 06.2024
Sales Account Manager
Tempus
07.2021 - 03.2022
General Manager
Johnny Rockets
12.2020 - 07.2021
Sophomore year -
William Paterson University
Diploma -
William L Dickinson
- Certified Master Personal Trainer
- NY security license
- CPR/AED certification
- Valid NJ drivers license (with personal transportation)
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