Ivonna Washington
Hackensack ,NJ
Summary
Dedicated professional with experience in maintaining health and safety standards while fostering a nurturing environment. Demonstrated patience and empathy in counseling students, enhancing their emotional well-being. Proficient in organization and data entry, streamlining operations to improve efficiency and support client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Retro Fitness
09.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Daycare Worker
Retro Fitness
09.2019 - 12.2021
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins, and beverages in preparation for snack time.
Counselor
Manhattan Youth
09.2016 - 04.2018
- Worked with students ages 4-12
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Partnered with parents and guardians to promote student success in school environment.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Strengthened student leadership skills by advising student-led initiatives and clubs.
- Enhanced student academic performance with personalized counseling sessions.
- Assisted students in exploring and selecting career paths.
Education
Criminal Justice
Onondaga Community College
Syracuse, NYDiploma - General Studies
Cathedral High School
New York, NY06.2013
Skills
- Patience and empathy
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Retro Fitness
09.2019 - 12.2021
Daycare Worker
Retro Fitness
09.2019 - 12.2021
Counselor
Manhattan Youth
09.2016 - 04.2018
Criminal Justice
Onondaga Community College
Diploma - General Studies
Cathedral High School
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