Bobby Jo Mastriano
Cumberland,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Retail Associate
TJX
La Vale, MD
09.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
Night Auditor
Fairfield
Hardeeville, SC
09.2022 - 06.2023
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor
Fairfield Marriott
Savannah , GA
02.2019 - 09.2022
Front Desk Manager
Holiday Inn Express Hotel
White House, TN
11.2012 - 04.2018
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
Soldier
Army
Ft Campbell, KY
12.1993 - 04.1998
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Relayed crucial information and coordinated operations using radio communications equipment.
Education
HH Arnold High
Weisbden, Germany Skills
- Self-Directed Learning
- Appeals Support
- Verbal and Written Communication
- Cash Register Operations
- Hospitality and Accommodation
- Corrective Actions
- Prioritizing Workflows
- Credit Card Applications
- Strong Communication and Interpersonal Skills
- Loyalty Programs
- Rewards Programs
- Retail Transactions
- Inventory Replenishment
- Customer Traffic Management
- Cleaning and Sanitizing
- Retail Knowledge
- Shelf Recovery
- Constructive Feedback
Timeline
Retail Associate
TJX
09.2023 - Current
Night Auditor
Fairfield
09.2022 - 06.2023
Night Auditor
Fairfield Marriott
02.2019 - 09.2022
Front Desk Manager
Holiday Inn Express Hotel
11.2012 - 04.2018
Soldier
Army
12.1993 - 04.1998
HH Arnold High
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