Summary
Overview
Work History
Education
Skills
Timeline
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BOBBY SANTELLANO

Merced,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Granite Installer

IMG STONE
10.2022 - 07.2023
  • Enhanced project efficiency by accurately measuring and cutting granite materials to fit specific spaces.
  • Ensured customer satisfaction with precise installations, resulting in positive reviews and referrals.
  • Streamlined installation processes for increased productivity and reduced labor costs.
  • Collaborated with team members to complete complex projects on time and within budget constraints.
  • Maintained a safe work environment by adhering to industry safety standards and protocols during installations.
  • Assisted in the selection of high-quality granite materials for clients, ensuring a visually appealing final product.
  • Provided outstanding customer service throughout the entire installation process, addressing concerns promptly and professionally.

Team Lead

Mcdonalds, PDI FOODS
01.2021 - 09.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Conveyor Belt Operator

TESLA
07.2020 - 12.2020
  • Increased conveyor belt efficiency by conducting regular maintenance and inspections to detect potential issues.
  • Reduced downtime by diagnosing and repairing malfunctions promptly, ensuring smooth operations.
  • Ensured safety compliance with proper equipment usage and adherence to company guidelines for conveyor belt operations.
  • Collaborated with team members to achieve production goals while maintaining high-quality standards for products.
  • Optimized conveyor belt operations by adjusting settings for speed, tension, and alignment as needed.
  • Contributed to successful inventory management through accurate product tracking during the transportation process.
  • Improved overall productivity with diligent monitoring of conveyor belt performance, identifying areas for optimization and adjustments as necessary.

Education

High School Diploma -

Buhach Colony High School
Atwater, CA
06.2014

Skills

  • Finishing Work
  • Equipment Operation
  • Grouting Materials
  • Repairs Knowledge
  • Maintenance Understanding
  • Hand and Power Tools
  • Safety Awareness
  • Team Collaboration
  • Problem Solving
  • Continuous Learning
  • Equipment Maintenance
  • Precision Cutting

Timeline

Granite Installer

IMG STONE
10.2022 - 07.2023

Team Lead

Mcdonalds, PDI FOODS
01.2021 - 09.2022

Conveyor Belt Operator

TESLA
07.2020 - 12.2020

High School Diploma -

Buhach Colony High School

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BOBBY SANTELLANO