BOBETTE CLARK
Hickory,NC
Summary
Experienced customer service professional with over 10 years of experience in both technical and non-technical support roles. Skilled in resolving customer issues, managing customer relationships, and improving service delivery through effective communication and problem-solving. Proficient in using CRM software and Microsoft Office Suite. Adept at working in fast-paced environments and collaborating with teams to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Annuity Health LLC
Westmont, Illinois
01.2025 - Current
- Developed strategies for improving collections performance while reducing bad debt write-offs.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Processed credit card payments from patients in accordance with office policy.
Ambassador
ActivusConnect
Orlando, Florida
07.2024 - Current
- Asked probing questions to properly address the survivors concerns
- Provided support to local, state and federal agencies in responding to natural disasters.
- Maintained accurate records and documented client data in company databases.
Customer Service Ambassador
AMA Consulting Group
Winter Park, Florida
01.2024 - 06.2024
- Ensured timely and empathetic resolution to customer inquiries, enhancing overall satisfaction
- Answered telephones to assist customers and resolve issues.
- Responded effectively to customer questions and inquiries of procedures
Technical Support Specialist
Conduent Call Center
Florham Park, New Jersey
11.2022 - 03.2023
- Delivered comprehensive technical support, simplifying complex issues for user understanding and swift resolution
- Provided comprehensive technical support to customers via telephone, email and chat.
- Troubleshot system errors and identified potential solutions.
CSR - Tech
Legacy Flooring
Raleigh, NC
08.2021 - 05.2022
- Efficiently handled a large volume of customer communications, maintaining high satisfaction levels through quick and accurate responses
- Gathered feedback from customers regarding products and services.
INSIDE SALES/QUOTE COORDINATOR
Lowes Home Improvment
Mooresville, NC
07.2017 - 04.2021
- Coordinated and Maintained flooring installs from start to finish making sure installs are going accordingly and provided feed back to customer and installer.
- Maintained a comprehensive database of customer details including contact information, product preferences, pricing history
- Built quotes for flooring jobs
Education
High School Diploma -
Hickory High School
Hickory, NC06.1992
Some College (No Degree) - Business/Medical Coding And Billing
Catawba Valley Community College
Hickory, NCSkills
Technical Skills: Data Entry, Microsoft Office, CRM Software
Communication Skills: Effective Listening, Conflict Resolution
Customer Service: Complaint Handling, Inbound/Outbound Calling
Name & Contact
Timeline
Medical Billing Specialist
Annuity Health LLC
01.2025 - Current
Ambassador
ActivusConnect
07.2024 - Current
Customer Service Ambassador
AMA Consulting Group
01.2024 - 06.2024
Technical Support Specialist
Conduent Call Center
11.2022 - 03.2023
CSR - Tech
Legacy Flooring
08.2021 - 05.2022
INSIDE SALES/QUOTE COORDINATOR
Lowes Home Improvment
07.2017 - 04.2021
High School Diploma -
Hickory High School
Some College (No Degree) - Business/Medical Coding And Billing
Catawba Valley Community College
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