BOGDAN COCAN
Hallandale Beach,FL
Risk comes from not knowing what you are doing.
Warren Buffett
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Responsible and ambitious Individual with a positive attitude. Fast learner with versatile skills, eager for professional development. Experienced in working with people from various backgrounds and ethnicities. Friendly and courteous, with energetic and efficient work habits, dedicated to delivering positive guest experience through genuine hospitality. Great knowledge of cuisine as well as food and wine pairings.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Asst. General Manager
Patria Shorechrest Inc - SOFIA
Miami, FL
10.2024 - Current
- Managed daily restaurant operations, staff supervision, and scheduling staff
- Inventory management, monitoring, and ordering
- Performance evaluations and employee development
- Financial analysis, reporting, and budgeting
- Recruitment, training, and policy implementation
- Administrative tasks, supplier communication
- Strategic planning, profit, and loss management
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
Restaurant Manager
Patria Shorechrest Inc - Byblos Miami
Miami, FL
08.2022 - 10.2024
- POS updates and overall maintenance
- FOH onboarding /staff knowledge and training
- Verify Sales & Labor Summary
- Weekly Forecast
- Weekly Manager Meeting Report (WMM)
- Scheduling FOH
- Responsible for Bar and Beverage standards
- Managing private events
- Staff uniforms, inventory management and deductions
- Ice /Nitrogen /C02 /dry goods, bar orders /linnen oversight
- Glass, Silverware, China, and Wine inventory
Restaurant Server
Taverna Opa
Hollywood, FL
01.2017 - 08.2022
- Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and requests of 100+ customers daily.
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Competently utilize the POS to process customer orders, complete payment transactions, and issue receipts.
- Delivering a memorable dining experience by resolving all guest's issues promptly
Casino Supervisor
Celebrity Cruises
Miami, FL
05.2012 - 07.2016
- Responsible for overseeing the general operation of the casino.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Calculated summary sheets to display wager amounts and payoffs for tables and games.
- Primary individual to resolve conflicts with casino guests on the gaming floor and quickly payout errors and disputes.
- Coaching, motivating, mentoring and training of employees.
Casino Dealer
Celebrity Cruise Lines
Miami, FL
09.2010 - 05.2012
- Performed functional game duties quickly by efficiently handling money and chips.
- Dealt the multiple table games: Blackjack, American Roulette, various Poker games (Three card, Let it Ride, Caribbean Stud, Texas poker), following all applicable rules and regulations.
- Communicated effectively with customers to eliminate disruptive situations
Casino Dealer
Casino CHIOS
Cluj-Napoca, CJ
09.2008 - 06.2010
- Responsible for dealing table games accurately and in a professional, proficient manner according to policy and procedures and in compliance with gaming regulations
- Maintain pace of the game and initiate courtesy, friendly, internal and external customer relations;
Education
Music Pedagogy
06.2007
06.2003
Skills
- Excellent computer knowledge, utilizing Microsoft Office tools: MS Word; MS Excel; MS PowerPoint
- Knowledge in Push, Silverware, OpenTable, Evention
- Product and guest service understanding
- Conflict resolution and decision-making
- Ability to work under pressure
- Organization and prioritization
- Management skills
- Influencing and persuasive
- Approaches tasks with integrity and precision
- Strong ability to establish successful working relationships with co-workers and staff
Certification
- Certified International Food Safety Manager under both Conference for Food Protection Standards and ISO/IEC 17024 Standards - 2023
- WSET Level 1 Award in Wines - 2019
- WSET Level 2 Award in Wines - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Asst. General Manager - Patria Shorechrest Inc - SOFIA
10.2024 - Current
Restaurant Manager - Patria Shorechrest Inc - Byblos Miami
08.2022 - 10.2024
Restaurant Server - Taverna Opa
01.2017 - 08.2022
Casino Supervisor - Celebrity Cruises
05.2012 - 07.2016
Casino Dealer - Celebrity Cruise Lines
09.2010 - 05.2012
Casino Dealer - Casino CHIOS
09.2008 - 06.2010
Gheorghe Dima Music Conservatory - , Music Pedagogy
High School of Music And Arts - ,
- Certified International Food Safety Manager under both Conference for Food Protection Standards and ISO/IEC 17024 Standards - 2023
- WSET Level 1 Award in Wines - 2019
- WSET Level 2 Award in Wines - 2019
Similar Profiles
Favour OdabaFavour Odaba
Cashier at SofiaCashier at Sofia
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -
Helen JoubranHelen Joubran
Allcare Disability Liverpool at -Allcare Disability Liverpool at -